I was told by the USAA adjuster that she would approve my claim for $7,800 due to water streaming down behind tiles in my bathroom tub and through the floor on to the kitchen ceiling and through the kitchen light creating some lovely sparks. Then the adjuster sends out one of the USAA contracted plumbers who spent a total of 5 or 6 minutes who says there was no claim.
I would think the adjuster's opinion would outweigh the USAA plumber's opinion, but apparently not since USAA tries to deny every claim that they receive. I had numerous estimates from plumbers/contractors stating that we should not use the shower because the water coming through the ceiling light fixture would be dangerous. I called USAA headquarters. Claim denied.
I've been a USAA customer for 25 years with only one claim filed because a neighbor's tree fell on our house. Stay as far away from this company as possible.
Product or Service Mentioned: Usaa Homeowners Policy Claim.
Reason of review: Poor customer service.
Monetary Loss: $8000.
Preferred solution: Let the company propose a solution.