Invovled in vehicle accident, was not at fault. The other driver was USAA insured.
I have never had an adjuster, have been speaking to the at fault partys adjuster. When I filed the claim, they put a wrong phone number in for me and 3 weeks later they are still using the wrong phone number. They told me I had documents pending in my USAA account, they did not even know that their website was screwed up until I told them documents could not be accessed.
I was overinsured for over a year, when they did an annual review of my policy they asked why I had full coverage when all my cars were paid for, wow! This company has some serious issues, the good news is my car was fixed by an amazing repair shop that I found, refused to use anything associated with USAA after this claim.
Product or Service Mentioned: Usaa Claim.