I've been with them for 30 years. They went from having (in my opinion) great customer service and great insurance products.
Yikes now to both! In thirty years I've maybe had a claim 3 times for auto insurance (none in the last 4 years)...and, in every case (yes, it's true) not my fault. That's 30 years of them making a killing off of me with virtually no risk or cost to them. Now, when trying to add a standard vehicle I own (no, not a collector), they give me this run around that they can't.
I had to switch insurance companies for it.
Fortunately I found a great company that, of all things, seemed to appreciate my business. Thank goodness for competition.
Review about: Usaa Auto Insurance.
Reason of review: Not as described.