Customer service

I've been with them for 30 years. They went from having (in my opinion) great customer service and great insurance products.

Yikes now to both! In thirty years I've maybe had a claim 3 times for auto insurance (none in the last 4 years)...and, in every case (yes, it's true) not my fault. That's 30 years of them making a killing off of me with virtually no risk or cost to them. Now, when trying to add a standard vehicle I own (no, not a collector), they give me this run around that they can't.

I had to switch insurance companies for it.

Fortunately I found a great company that, of all things, seemed to appreciate my business. Thank goodness for competition.

Review about: Usaa Auto Insurance.

Reason of review: Not as described.

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