State: West Virginia Product: Usaa Auto Claim Clear all filters (2 of 101 reviews match)
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USAA in Martinsburg, West Virginia - Garbage Customer service

2.6
Details
When USAA does a good job they are great. but........ When they are garbage, their customer service is rock bottom. USAA should hang their heads in shame. My daughter (Who is on my insurance at the time) had an accident with a kamikaze deer. Took USAA a week just to pick the car up because they were so in competent they could not listen to the directions and made assumptions. Then lied about why they could not pick it up repeatedly. I requested it be taken to another competent USAA assessor but Nope, it stayed there. I was very vocal on their claims page about my dissatisfaction and what ended up happening, they totaled the car and low balled the estimate. Penny pinching garbage. USAA Taking care of the Troops. NOT.
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Review
#1496151 Review #1496151 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Customer service and insurance assesments
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund

Usaa - Auto Claim Review from Lewisburg, West Virginia

1.0
Details
BEAWARE. This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked them to show me in my policy where that is stated what they quoted to me made my point not theirs In addition I was not even in the car at the time and still insisted that I must pay the deductible. I really picked the wrong company. Veterems be warned
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Review
#950931 Review #950931 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue

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9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
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