State: Washington Product: Usaa Auto Claim Clear all filters (2 of 101 reviews match)
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1.0
Details
I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
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Review
#1111382 Review #1111382 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$1538
Preferred solution
Full refund

Usaa Auto Claim Review from Bellevue, Washington

2.0
Details
By far the most negative experience I have had with a company that states they pride themselves in taking care of our military families. I have been talked down to, not informed of anything, felt like a criminal, felt like I had committed a crime and was guilty until proven guilty. No respect that my vehicle was in a major hail storm. Had a half of dozen hail dents that had scratches inside the dent. Keep in mind that there is over 120 dents on the vehicle. Had to do a phone call that was recorder because it was stated that there is not enough damage. Then proved why, then it some how got moved a special investigator. She was pleasant but audio recorded everything and took a statement from my wife. Then advised that she would have to go look at other vehicles un the neighborhood. She even knocked on our neighbors door to talk to them How f $@&$!@# embarassing. Then today when I asked the adjustor is there was an update, got a condescending answer. I would normally chalk it up to they are busy after a major storm but the issue keeps coming one after another. Next I feel like I will either have to take the 5th or ask to speak to my attorney. That is how bad it feels. I pay them money...unbelievable!!!
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Review
#894700 Review #894700 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service

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