State: Washington Clear all filters (31 of 1300 reviews match)
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USAA in Lynnwood, Washington - So bad I have to make YouTube videos

1.4
Details
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
https://youtu.be/1EKwmF_02IM And then this https://youtu.be/I_Y5EbY5pnw See Facebook USAA FRAUD and twitter Hashtag USAA FRAUD then usaa hires a crooked doc to falsify reports haha he got snitched out on Yelp haha see Thomas Renninger chiro what a ***
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Review
#1208451 Review #1208451 is a subjective opinion of poster.
1.0
Details
I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
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Review
#1111382 Review #1111382 is a subjective opinion of poster.
Cons
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$1538
Preferred solution
Full refund
1.3
Details
It is a sad day for our family. After my wife being covered by USAA for 47 years, they are taking the easy way out and saying, "we sent you a letter as required by the state"! I am literally in shock. They email us nearly every week with whatever marketing scam they...
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5 comments
Anonymous
#1232649

You expected an executive of a company that insures tens of millions of policyholders to call you because you can't keep up with your due dates? Seriously?

Review
#943156 Review #943156 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
Tags
  • usaa scam

Usaa Auto Claim Review from Bellevue, Washington

2.0
Details
By far the most negative experience I have had with a company that states they pride themselves in taking care of our military families. I have been talked down to, not informed of anything, felt like a criminal, felt like I had committed a crime and was guilty until proven guilty. No respect that my vehicle was in a major hail storm. Had a half of dozen hail dents that had scratches inside the dent. Keep in mind that there is over 120 dents on the vehicle. Had to do a phone call that was recorder because it was stated that there is not enough damage. Then proved why, then it some how got moved a special investigator. She was pleasant but audio recorded everything and took a statement from my wife. Then advised that she would have to go look at other vehicles un the neighborhood. She even knocked on our neighbors door to talk to them How f $@&$!@# embarassing. Then today when I asked the adjustor is there was an update, got a condescending answer. I would normally chalk it up to they are busy after a major storm but the issue keeps coming one after another. Next I feel like I will either have to take the 5th or ask to speak to my attorney. That is how bad it feels. I pay them money...unbelievable!!!
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Review
#894700 Review #894700 is a subjective opinion of poster.
Reason of review
Poor customer service
I have been a USAA member for many years. We made a decision to refinance our mortgage. After shopping around and getting educated on our current situation. Reading reviews from all potential institutions. I made the decision to go with USAA. I have read countless...
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Review
#881634 Review #881634 is a subjective opinion of poster.
Reason of review
Fast order processing
5.0
Details
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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Review
#870624 Review #870624 is a subjective opinion of poster.
Reason of review
All of the above
1.0
Details
I was straight up lied to by the usaa loan department. Noone wanted to try to resolve the issues that has occurred. Let me tell you I applied for a secure loan using my vehicle as collateral, after adding usaa a lien holder suddenly i was no longer approved. Resolution...
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Review
#851022 Review #851022 is a subjective opinion of poster.
Service
Reason of review
Poor customer service
1.4
Details
I was treated like ***, with customer service not caring for USAA cancelling my automatic, auto insurance bill pay, and then blamed me. When I asked them what credit card they had on-line, they read back to me the exact number of the card in my hand, with the same...
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Review
#840312 Review #840312 is a subjective opinion of poster.
Pros
  • When this company cared about the member
Cons
  • Complete lack of customer service
Reason of review
Problems with payment
Resolved
Everything was great with USAA until the money ran out in 2010. I managed to scrape a payment for a credit card bill; it would have been awesome to have someone say they were repossessing my car. I begged someone at USAA to cue me as to what bills were coming due. ...
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1 comment
Anonymous
#1202355

This is your own fault. If you can't pay cash you can't afford it. You can't blame anyone but yourself.

Review
#784708 Review #784708 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
4.8
Details
I have been with them for a few years and customer service has always been helpful. I do not have to wait long to be connected and the service personnel has always been very nice and did all they could to resolve my problems. I do have auto insurance with them and so...
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1 comment
Anonymous
#1115686

all is good until your account is locked

Review
#791964 Review #791964 is a subjective opinion of poster.
Pros
  • Can talk to live person
  • Easy to access by phone
  • Respo
Reason of review
Good customer service