State: Washington Clear all filters (34 of 1329 reviews match)
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Been waiting for a response! Have not heard a word since filing an online complaint! They credited the overcharged amount on my auto policy for last two months ($500) but have not responded to my request to credit the policy back to the beginning. I have 4 cars, two...
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Review
#1632380 Review #1632380 is a subjective opinion of poster.
Reason of review
Pricing issue
I am a veteran with average size house and 2 cars. USAA got me to chance companies with there care and concern for veterans and a good fair cost for auto and home insurance. Now I have been told because of my age and my car is three years old. I have had increases in...
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1 comment
RipeGreyReefShark741
#1664310

So happy to know I am not the only one who feel this way about these evil people. Horrible institution!

They turn their backs on military and veterans more than any organization Im familiar with. The govt shutdown was the perfect incident for all military and veterans to see just where we stood with these guys!

Review
#1487345 Review #1487345 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Marysville, Washington - Raised cost after the fact

1.0
Details
USAA raised my premiums after closing my mortgage loan being full aware that the insurance cost was under written into the loan now im getting charged an additional charge after the first year has already been paid and recieved but I cant get a solid answer out of them. My advice is do not even use USAA for anything they are frauds.
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Review
#1469586 Review #1469586 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Lynnwood, Washington - So bad I have to make YouTube videos

1.4
Details
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
https://youtu.be/1EKwmF_02IM And then this https://youtu.be/I_Y5EbY5pnw See Facebook USAA FRAUD and twitter Hashtag USAA FRAUD then usaa hires a crooked doc to falsify reports haha he got snitched out on Yelp haha see Thomas Renninger chiro what a ***
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Review
#1208451 Review #1208451 is a subjective opinion of poster.
1.0
Details
I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
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Review
#1111382 Review #1111382 is a subjective opinion of poster.
Cons
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$1538
Preferred solution
Full refund
1.3
Details
It is a sad day for our family. After my wife being covered by USAA for 47 years, they are taking the easy way out and saying, "we sent you a letter as required by the state"! I am literally in shock. They email us nearly every week with whatever marketing scam they...
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5 comments
Anonymous
#1232649

You expected an executive of a company that insures tens of millions of policyholders to call you because you can't keep up with your due dates? Seriously?

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Review
#943156 Review #943156 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
Tags
  • usaa scam

Usaa Auto Claim Review from Bellevue, Washington

2.0
Details
By far the most negative experience I have had with a company that states they pride themselves in taking care of our military families. I have been talked down to, not informed of anything, felt like a criminal, felt like I had committed a crime and was guilty until proven guilty. No respect that my vehicle was in a major hail storm. Had a half of dozen hail dents that had scratches inside the dent. Keep in mind that there is over 120 dents on the vehicle. Had to do a phone call that was recorder because it was stated that there is not enough damage. Then proved why, then it some how got moved a special investigator. She was pleasant but audio recorded everything and took a statement from my wife. Then advised that she would have to go look at other vehicles un the neighborhood. She even knocked on our neighbors door to talk to them How f $@&$!@# embarassing. Then today when I asked the adjustor is there was an update, got a condescending answer. I would normally chalk it up to they are busy after a major storm but the issue keeps coming one after another. Next I feel like I will either have to take the 5th or ask to speak to my attorney. That is how bad it feels. I pay them money...unbelievable!!!
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Review
#894700 Review #894700 is a subjective opinion of poster.
Reason of review
Poor customer service
I have been a USAA member for many years. We made a decision to refinance our mortgage. After shopping around and getting educated on our current situation. Reading reviews from all potential institutions. I made the decision to go with USAA. I have read countless...
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Review
#881634 Review #881634 is a subjective opinion of poster.
Reason of review
Fast order processing
My wife was in an accident on a Sunday. When she called they took the basic information. She asked if she needed to file a police report and the rep said oh you need to call back Monday after 8 am I can't answer those questions no can right now. I call and mix...
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1 comment
Anonymous
#1178254

After hours services is for payments, quoting and binding coverage and beginning the claims process. They have emergency claim reps for emergencies such as fatalities and non-habital home claims available after hours.

Of course, when pushed by customers who just can't wait for normal business hours, they will seek out one of the limited after-hours claim reps to answer your questions.

This is normal business practice for all insurance companies that offer after-hours service.

The largest insurance company in the world, State Farm, does not even have a full staff available after- hours.

Review
#872510 Review #872510 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
5.0
Details
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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Review
#870624 Review #870624 is a subjective opinion of poster.
Reason of review
All of the above