State: Virginia Product: Usaa Customer Care Clear all filters (4 of 117 reviews match)
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Usaa Customer Care Review

1.0
Details
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Review
#918500 Review #918500 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment

USAA in Manassas, Virginia - Excellent Insurance Company

4.7
Details
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
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Review
#903758 Review #903758 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Easy to access by phone
  • Prompt responses
  • Customer service is great
Reason of review
All of the above

Will tell everyone not to use usaa

Lucky for me, for the next ten years, I will let my opinion be known to the younger generation of military about USAA. After being with the company for about ten years, it will be coming to an end. The Customer service reps will "" information or just flat out tell you the wrong thing. When you talk to the next person to update your information, they tell you all sorts of new rules even different ones from the time of your original date of change (previous action request not explained or not properly written in their documentation). They have lost records. Have processed a claim against an item that wasn't stolen. Banned me from making transfers for the last 7 years due to their own issue with not contacting the other bank that had my name on the account. Not refunding items for coverage that would not have been covered due to their mislabelling of my items. What a despicable company preying on military members.
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1 comment
Anonymous
#1178928

Sounds like you got what you deserve. I will continue to tell everyone who is eligible to use USAA.

They are outstanding in every way. Top-rated by independent rating agencies.

Review
#872726 Review #872726 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
USAA has mislead it's members with a lot of hype and dishonesty. Taking advantage of the military by lying and cheating them for financial gain. After 13 years membership, I've decided to end my relationship with them. Without going into details, I have had to...
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Review
#559393 Review #559393 is a subjective opinion of poster.
Service
Usaa Customer Care

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

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