USAA Reviews in Virginia, USA
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
Clear all filters
(33 of 1300 reviews match)
Most helpful reviews first
- Latest review first
- Most helpful reviews first
State:
City:
Show
Product:
Show
Cowards..... what our president elect and supporters are doing for our military. And usaa joins the attack.... 26 years with usaa.... I say I'm ready for boycott..... Any one with me?????????? Family retired career military. I can't believe a organization claiming to...
View full review
Review
Fortunately I am not a policy holder with USAA, however unfortunately my parked vehicle was hit by a USAA member 1 week ago. Each call to 210-531-8722 gives you a different rep. The original adjuster I spoke with last Thursday, has not returned my call, though I have...
View full review
1 comment
Insurance companies have a contract with their insured to defend and protect them. The law in every state protects them and allows them weeks and months to investigate and det...
Review
Service
Reason of review
Poor customer service
USAA in Manassas, Virginia - Excellent Insurance Company
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
Review
Service
Pros
- Prompt responses
- Responsive customer service
- Pricing
Reason of review
All of the above
Usaa Customer Care Review
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
Review
Service
Reason of review
Problems with payment
I had been a USAA member and premium-paying policy holder for nearly 58 years, when, In February 2016, I filed a claim, for the very first time under my homeowner's policy, because of water intrusion into a bedroom and USAA-covered sun room addition to my townhouse...
View full review
4 comments
Being in the business for over 28 years I'll try and give you a little insight into why you're not getting anywhere with your complaints. Insurance companies are not governed ...
View more comments
Review
Service
Cons
- Usaa has lost its way
- Ineptitude and uncaring attitude of staff
- No effective complaint resolution process
Reason of review
Poor customer service
Loss
$1000
Preferred solution
A formal apology, at an appropriately senior level, for inept, uncaring, callous, almost hostile, treatment of a customer in who had been a USAA member for 58 years, in the handling of a homeowner's claim and refund of my 1,000 deductible.
I have been a member with USAA over 36 years. I can say, in no uncertain terms, that USAA has deteriorated to being just a typical *** company. Do NOT TRUST them. They lie, cheat and steal. They do NOT pay claims. They use some ***-*** company called Auto Injury...
View full review
4 comments
What’s the point of commenting there’s too much garbage on the post to make a comment?DUH!
View more comments
Review
Service
Cons
- Lack of follow-up
- Paying for auto injury confusion to screw up claim
- Being treated like a criminal
Reason of review
horrible service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
I had been with USAA for over 10 plus years. The last three years they have taken a nose dive. I have removed all my business from them, ie: checking, savings, credit card, and finally my auto loan. The auto loan was the final straw. I had previously set up automatic...
View full review
Review
Service
My car was stolen, my car key was also stolen. The car was stolen from my GARAGE!! Such a terrible morning. Anyway, Mercedes tracked my car within hours. However my issues with USAA are aplenty. 1. They said they couldn’t come tow the car from the terrible, dangerous...
View full review
1 comment
You cannot be serious with this complaint.First and foremost: YOU LEFT YOUR KEYS IN THE CAR?! Second: You reported your claim after business hours, your vehicle was towed befo...
Review
Service
Cons
- Slow moving process
- Took 24 hours for adjuster to view my car
- Took 24 hours to tow my car
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I have been a USAA member for almost 40 years I have had nothing but great experiences with them. I use them for all my insurance needs and have a USAA credit card For every claim they have bee responsive and courteous. They have been right on top of through three...
View full review
Review
Service
Reason of review
Good customer service
Will tell everyone not to use usaa
Lucky for me, for the next ten years, I will let my opinion be known to the younger generation of military about USAA. After being with the company for about ten years, it will be coming to an end. The Customer service reps will "" information or just flat out tell you the wrong thing. When you talk to the next person to update your information, they tell you all sorts of new rules even different ones from the time of your original date of change (previous action request not explained or not properly written in their documentation). They have lost records. Have processed a claim against an item that wasn't stolen. Banned me from making transfers for the last 7 years due to their own issue with not contacting the other bank that had my name on the account. Not refunding items for coverage that would not have been covered due to their mislabelling of my items. What a despicable company preying on military members.
1 comment
Review
Service
Reason of review
Poor customer service
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Stuart Blain Parker CEOHome Address 16 DE Zavala PLShavano Park TX