Not resolved
Customer service

Our account was taken over through fraudulent activity and funds that were not even available from another account were somehow posted to our USAA account twice, in the amount of 5000, one of them even after we had our account frozen on Dec. 24 before the holiday and it still happened again on the 29th.

The thief then transferred these funds to another account upon which these funds came back to USAA as being insufficient and now USAA says we owe them 10,000!!! The fraud deptartment is worthless! It's very suspicious activity that we should have been notified about. We have filed a police report and are taking other measures to get to the bottom of this because we have been victims of serious fraudulent activity on TWO of our bank accounts and USAA basically called us liars and said that we had to have given our info out to someone in order for this activity to have occurred online.

Something is very fishy at USAA!

And now they say they reserve the right to cease doing business with we would want to continue a relationship with a bank who doesn't care about their customers. What a nightmare!

Product or Service Mentioned: Usaa Account.

Reason of review: Fraudulent activity.

Monetary Loss: $9883.

Preferred solution: We do NOT owe this money! You need to do some internal investigations. This happened even AFTER acct was frozen..

Company wrote 0 public responses to the review from Dec 31, 2014.
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