USAA was once a very fine bank for the military, they are now a shadow of their former selves. Horrible and immoral.
Need more convincing? Just talk to one of their many disgruntled ex-employees. Don't believe the hyperbole that they dish out, they only care about one thing...
I wish that everyone knew the real truth but most people don't boter to look until it effects them personally. I suggest that everyone do their own research and formulate their own opinions.
Look at the lawsuits over USAA's insurance practices, it's absolutely abysmal. Look at the slew of complaints about USAA's mortgage issues and how their sheer incompetence has been a major contributing factor in many many military families lives.
Customer service all but evaporated when they moved everything offshore so they could pay people minimum wage without benefits. So much for all their promises.
Product or Service Mentioned: Usaa Mortgage.