I was a victim of computer fraud. A guy I met on a online dating website took advantage of me and after 4 months of us talking, he told me that he had plenty of money and needed me to send him money in order for him to get off this oil rig that supposedly he was on.
He deposited money into my account and as soon as I saw it in there, I would take it out and send it to him. I didn't realize that I had to wait for the money to be deposited. Then I noticed that he wrote over $20,000 of fraudulent checks! As soon as I noticed this, I called USAA and reported it.
Bottom line is that the fraud department came to the conclusion that I wrote these checks!! Then on top of them not wanting to do business with me anymore they contacted my ex-husband (since one of the accounts was our joint account) and informed him that they were going to prosecute me for fraud!! I was a victim of fraud and was swindled just like anyone else could have been. I am a veteran and have served my country honorably for 15 years!!
I had also been a customer of USAA for about 11 years!! After going through all this I was treated like a criminal and a liar, which I am NEITHER!! I ended up filing a police report and they are doing their best to help me out with this situation but I don't appreciate being treated this way!!
I am completely appalled by USAA and their lack of care and concern for me!!! I will NEVER recommend this bank to anyone that I know EVER AGAIN after the way I was treated!!
Product or Service Mentioned: Usaa Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $20000.
Preferred solution: For USAA to write off this loss and not come after me because I don't have $20,000 and I was a victim. .
USAA Cons: Customer service i received.