As part of my policy we have roadside assist. Problem is we called in at 730 am about our vehicle broke down on side of the rode.
They contracted with a tow company for 815 am arrival time. After waiting to that time I received another message stating arrival time had changed to 1130 am and it was another tow company doing the tow. I called usaa and they were taking no furter action against the tow company for leaving us there for 5 hours.
This is unsat, tow companies need be held accountable and if not terminate there services. Do not leave people stranded on the side of roads for unsafe periods of time.
Product or Service Mentioned: Usaa Auto Claim.
Reason of review: Order processing issue.