I have been a member of USAA Since I was a Naval Aviation Cadet in 1960, in excess of 50 years and, until recently, was happy with their service. Today I applied for a mortgage an was denied because they would not take into account the income from my investments.
My investments consist of stocks and bonds in a managed brokerage account. My investment income is well in excess of that needed to pay the mortgage. My liquid assets are over four times the amount of the mortgage that applied for, my credit score is in the high eight hundreds, and I have no other debt.
It seems to me that they could have bent the rules a bit for a long time member. Maybe they are upset with me because I recently moved my investments to Vanguard because USAA's managed account charges are three times that charged by Vanguard.
Curt Burkett, USNR, Inactive
Product or Service Mentioned: Usaa Customer Care.
Reason of review: Poor customer service.