Just like everyone else here, USAA refused to do business with me after my Chapter 7 discharge. I can certainly understand their position, if they were provide a reasonable amount of data to prove that consumers who filed bankruptcy were costing them more in the long-run than what they would bring in.
However, I have seen no such data. My bankruptcy was eleven-years ago. My credit has been restored, and I am retiring after twenty-one-years of military service. The way in which I was treated, or spoken down to, while on the phone with them is absolutely uncalled for.
They seem to have been trained to be extra snide and rude to those of us who have tried to go back to them in good faith.
USAA, you may keep your holier-than-thou attitude, and I will do business with my local credit union, who keeps me happy, and who is conveniently located in my town. In other words, USAA, you may *** off!
Product or Service Mentioned: Usaa Customer Care.
Reason of review: Poor customer service.