Trying to navigate their system to get a question answered is so difficult that I usually give up. I've been with USAA for about 40 years and they keep getting worse, but I have so many policies with them that changing is difficult.
This morning I spent an hour trying to find out why the premium on one of my rental properties increased 57% over 2 years. Impossible to talk to anyone or even send a message so that someone could get back to me.
I have about 9 policies with them and only have had a problem with one auto driver who they canceled, and other than that, I've never had a claim. They used to have excellent service and are now living off their prior reputation and misleading TV ads.
Product or Service Mentioned: Usaa Property Insurance.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
USAA Cons: Anything about customer service, Customer service.