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115 comments

Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed.

They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. Always there to help, and now they've turned into a greedy, technology-happy, corner-cutting piece of *** company.

This is especially awful due to the fact that their primary goal is supposed to be serving those who have served the country. Active duty, veterans, etc.

I'm a disabled combat veteran getting hardly anything from the VA and now I'm getting mistreated by USAA.

Product or Service Mentioned: Usaa Ceo.

Reason of review: Damaged or defective.

Monetary Loss: $100000.

Preferred solution: Let the company propose a solution.

USAA Cons: Everything after ceo change.

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Anonymous
#1698889

We've been with them for over 20 yrs now. Our auto, life insurance, mortgage, banking is all done through USAA.

BOTH of our children had the debit prepaid cards as teenagers, USAA no longer offers this. Now our youngest has graduated from High School and is about to embark on college. And will be using her Dad's GI BILL. So we decided to open a checking account for her.

Well a company that is suppose to be military driven and supporting and thanking there troops for there service. Is telling us now that a military ID is not siffencent for our daughter to verify her identity after she has already had an account with them and we've verified our identity by answering all there security questions correctly. She does not drive, nor has the desire to operate a motor vehicle at this time. For the safety of herself and others I don't feel like it's something that should be forced, but I do encourage.

Was told she would need another form of picture ID. Spend two hours at the DMV because of this then was denied once I got up to the counter. Because I brought our banking and mortgage statements from USAA. Had one of them been from a different company they would have been valid proff of residency.

I'm beyond pissed. I've been the rock to this family always took care of everything through all my husbands deployments. And have no other bills in my name other then them all with USAA. I trusted this company with all our business.

Now it comes back to bite me. Had we been new customers maybe I would be more understanding. I know identity theft is on the rise.

But we're not new customers we've proved our identity with USAA this has been a nightmare. So my advice don't give all your business to one company, slowly but surely our service to this country doesn't count for much.

Anonymous
#1708592
@Anonymous

Similar experience. Had been a member while I was single, when I went to OCS.

Had my own number, membership. Got married to another service member, also with USAA. They sold me into combining under one umbrella, which was his number (I still kept my number, no worries, they promised). Supposedly for convenience sake.

Had all of their products, home and auto insurance, all 5 of our kids with their own numbers and accounts. Credit card with 17k limit, 10%APR. Fast forward 20 years. Start the process of divorcing my abusive alcoholic spouse.

Flee and take shelter. He calls USAA, cancels our joint card, has me removed from under "umbrella". I thought I would be able to call them up and get my own credit card. They inform me I have to PROVE my military service.

Yes, they have my membership number, can see me in system. But they need a copy of my DD214. Meanwhile, ex opens new credit card with same 17k limit. I, however, am only offered 2k, IF I provide my DD214.

I had been the principal financial planner of the household, managed all accounts. But now that I am in hiding from my abusive ex during divorce process, I have no means for cash flow.

Pissed doesn't begin to describe my feelings towards USAA. I was utterly terrified, with nowhere to go, and no means of emergency support for my kids.

GodlyButterfly
#1698389

I was a victim of identity theft, one of their members was the guilty party and they treated me like a criminal. I had 5 fake profiles made in my name in 4 months and all they could say is it won’t happen again.

Guess what it kept happening again and now the damage has spread, but USAA claims no fault. They were the springboard that start d all this but take no respond dodge my phone calls.

So sick and shameful. *** you Stuart Parker you are an evil greedy ***

KnowingPurpleEmperor834
#1710544
@GodlyButterfly

You and I need to get in contact with each other! I am looking to sue USAA in federal court. I’m an identity theft victim, too and I believe one of their members conspired with the perpetrator.

Anonymous
#1722594
@KnowingPurpleEmperor834

Similar story here.

ObsequiousHare
#1696889

USAA sucks and always has no matter the CEO! They are crooks that prey on their employees, clients, and vendors.

They us unethical contractors who do not file for needed permits when repairing houses or cars due to claims. We finally had enough after our house was severely damaged in a wind storm last April and eventhough we paid the max for insurance for our home with a $1000 deductible we ended up shelling out over $50K to have the roof fixed.

If you look at the Better Business Bureau you will find that USAA is always under investigation for their practices regarding insurance of any type. Stay away from them!

Anonymous
#1696231

I'm employee and they have been trying to fire me from the start.

Anonymous
#1695463

Usaa is garbage

Anonymous
#1694531

I'll join any class action lawsuit. They are trying to screw me as well.

Anonymous
#1692869

I think it’s time for class action lawsuit

Anonymous
#1713153
@Anonymous

Glad to join in a class action lawsuit...count me in.

AloofDuskyDolphin184
#1687730

They wouldn't even reopen my account for me and I'm a disabled veteran stating that I did not get a honorable discharge which is a lie. I sent in all my paperwork of me getting paid every mnth showing im honorable and everything and they still said it wasnt! Thats a slap in the face after serving my country!

DivergentNurseShark
#1686265

Has anyone been happy? They were not renewing my homeowners due to someone making a bogus claim against me for my service dog this is after over 50 years membership

Anonymous
#1732144
@DivergentNurseShark

there was a time when I was bragging about how awesome it was [to have USAA]. Last two years has increasingly made me dislike, then distrust, then dispise USAA.

I tried to wait it out, thinking they would change their policies, but alas the only thing they hear is money. They will only change their ways if they see they are losing money because people are leaving.

Anonymous
#1683960

I agree - they suck! They are going to lose a lot of business because of it!

ChemicalSwift659
#1683809

USAA is not the auto insurance company. Just greedy

RunnyShark
#1683695

I’ve been with them since 2003, coming home from combat in Iraq. I’ve been proud to be a part of an organization that CLAIMED to have been supportive to our nations vets.

The last few years this has not been the case. In fact they have even done the exact opposite, allowing an angry ‘soon to be ex wife’ make drastic changes and even accusations that would have me removed from being covered! So no, USAA should not be allowed to make that claim. I am out.

I will forever warn against the company. They will never see another dime from me either.

Anonymous
#1683223

The most falsehoods about a good company that I have seen anywhere. Good riddance to all of you.

Anonymous
#1683284
@Anonymous

USAA certainly isn't what it used to be. I will move all of my accounts out to other financial institutions.

Anonymous
#1683808
@Anonymous

Agreed - they were once a great company but something changed a few years ago.