Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed.

They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. Always there to help, and now they've turned into a greedy, technology-happy, corner-cutting piece of *** company.

This is especially awful due to the fact that their primary goal is supposed to be serving those who have served the country. Active duty, veterans, etc.

I'm a disabled combat veteran getting hardly anything from the VA and now I'm getting mistreated by USAA.

Product or Service Mentioned: Usaa Ceo.

Reason of review: Damaged or defective.

Monetary Loss: $100000.

Preferred solution: Let the company propose a solution.

USAA Cons: Everything after ceo change.

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We agree! My husband and I are both active duty and feel that USAA no longer has our back.


Sorry to hear brother as a past USAA member, as adisabled older veteran. It’s all the banks agenda!

See the big banks CEO’s etc, resignations during ups and downs like 2008-9 crash and during Trumps presidency, others in the past. Most recently in the past year! And just follow the money. Every Business like Wally World!, Amazon, etc.

They resign(runaway) b4 with there wealth and guaranteed bonuses, when things like the economy change, lije before it crashes, corrects, stock market, “covid”, pandemics, war and so on excuses... all BS and history repeats itself! God bless brother and thank you for your service if it’s appropriate now?...Lita if documents, documentaries, books on this subject. Peace and blessings for you and all affected by this agenda.

Just don’t use them and buy from them?

Hard to do but be prepared like in the military?! Rob


Yep! they grab your premiums but refuses to even send you a copy of your insurance card.




When I post my story, the real USAA will be revealed.


Popcorn time


USAA is replete with arrogant and stupid employees. I was insured by them for fifty years.

Bo more. They lie and steal.


More lies about a great company.


Wrong, it is you.


This website has too may people not truthful about a great company. Get a life.


You are correct


The reps know nothing. It’s really very discouraging.

Looking for new bank service now. Their insurance rates are extremely higher than other companies , too.


USAA has made depositing to them frigging next to impossible with out using a cell phone. They ask for a scanned check, but only accept it if you use their app on a cell phone.

--WHICH data mines EVERYTHING on your phone.-- All of it. How do I know? I work for a Tech lab and with their permission I tested it in an isolation room. The phone attempted to reach a USAA link/data-point that was unassociated with the banking ones.

I spoofed the receiving point and my phone linked to it and sent a small packet. (i responded) Then, via automated logs, 38 hours later (at 4am) my phone sent EVERYTHING (all data on the phone) to the link.




I advise everybody to stay away from USAA Federal Savings bank. This bank is a dishonest scheme, a swindle.

I opened an account in October, deposited money into the account an wired funds into the account.

Today February 24 I haven’t been able to log on via the internet and haven’t received a single statement. When you call ( I called 15 times, each time over an hour wait, listening to their terrible USAA jingle,) the representative will tell you that after review a manager will call you, which never happens.


USAA traditionally supported the military community, but has been and will continue to seek further growth from entities that could say are military associated. Meaning they’ll give membership to just about anyone now...my grandpas cousin served, so I’m a member too right??They seem to higher only non military people except for low level jobs. Usaa is not what it used to be.


They absolutely suck and they make it a nightmare to cancel your policy. after three full days of doing the legwork for these guys, with no luck resolving my issue, not to mention you have to sit on hold forever, listening to their subliminal brainwashing hold music.

It's now taken me 3 more days (and counting), 6 phone calls, one of which a conf call with my new insurer that went to involving supervisors that reached an impasse because of USAA's ineptitude. I'm now scheduled for a 2nd conf call between two more supervisors, whenever USAA's guy can, you know...make himself available. They think that by making this a war of attrition, they can have it their way....SCREW THAT! You've pissed of the wrong guy.

I now have made it my life's work to let the world know how bad this company sucks! Stand the F by!!


Same old, same old about a great company. Get a life.


You clearly are a genuine *** and stupid as *** if you this USAA is a good company!


More bad information about an outstanding company. Get a life.

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