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I was hit by another driver whose insurance is from USAA two month ago.When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me.

Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the adjuster to the shop about 5 days after they called the shop. Now, they are not paying for the rental car for these waiting days. It is not reasonable. They didn't show up in time, and now I need to take the responsibility?

Ridiculous!!

The customer services didn't even reply me!Will never choose USAA!

Review #1021679 is a subjective opinion of a user.

1.0
Reliability
PRODUCT OR SERVICE
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Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution pay for the rental car

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