USAA sucks ***

720 of 841 USAA reviews

A few years back, I co-signed on a loan (later learned never to do that), with my brother. He never payed on it. I never knew he wasnt paying on it and one day I went to login into my account. It gave me the message, you are being denied for security reasons, please call this 1800#.

I called to find out what was going on and they told me that since the loan hadnt been payed on it was going to collections. I asked if they sent me any notice on it and they said yes. I asked were they sent the mail correspondence to. It was being sent to my dads address since thats were my brothers mail was going. I asked my dad and he said he never saw anything from them for me or my brother.

I asked what number they called, at the time it was my current number. They said they called and said no I had not received any calls nor did I have a voicemail indicating so. They made repeated comments that they did.

Later on almost a year later, my brother made a settlement amount with a USAA collector. Only $800 dollars short of the original loan amount. Even though that USAA made an agreement, they continue to deny me service with them. I dont think that its right.

So everytime someone brings up USAA, I let them know how much they suck at doing business and will continue to do so everyday till they change the way they do business.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Review category
review #274805
Had an experience with USAA? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 0 Yes 0
720 of 841 USAA reviews
Bad Customer experience

Feb 09, 2012 #425736

I have been a customer for over 20 years and now the scam is hitting with the insurance underwriters. I have no use for USAA and I hope they shut their doors.

0 0 Reply

Feb 04, 2012 #422582

I have been a customer with USAA for over 26 years. I have never had a problem with them.

0 0 Reply

Feb 04, 2012 #422581

I have been a customer with USAA for over 26 years. I have never had a problem with them.

0 0 Reply
Customer no service

Feb 04, 2012 #422573


I lost my house to foreclosure - one of the first 1000 of the millions in 2008. Bankruptcy followed. USAA cut services, raised my insurance and wouldn't allow me to log on to their website. It's tough to get punished for the housing failure. I was a customer for 30 years and they were excellent. Now they treat me worse than dirt. I moved to Geico.

0 0 Reply
Fucked Up the Ass By USAA

Jan 12, 2012 #408268

USAA is lower than whale ***. They lie, they steal, and the veterans-interest at heart *** is a mutha fucken lie.

USAA staff and their sorry-assed management can eat my *** like a doughnut, all around the hle.

0 0 Reply

Nov 30, 2011 #383041

Here's the thing; by cosigning on the loan you agreed to make payments if your brother didn't. Perhaps you didnt realize that was the case, but it was. Cosigning on a loan makes you liable for the debt as well, so if it defaults then that comes back on you. Whether or not the amount was settled, your brother's refusal to pay negatively affected your payment history as well. By co-signing you agreed that payments would be made on time, and they weren't. Why would you expect them to do business with you after that? Blame your brother and yourself for this one, not USAA.

0 0 Reply

Nov 16, 2011 #375377

I have been a USAA consumer for over 25 years, took out a loan for parents house and were closing on 11/14. Linda rodrigez the loan processor at USAA failed to process the loan and two days later we still are not closed, and no idea what this loan processor is doing. It is clear that she is not doing her job. USAA is known for outstanding customer service. My parents have had customer NO-service.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to USAA. However, many companies do monitor reviews on our site.

You were reading a complaint about USAA.
Filing a new complaint about