I am a disabled veteran with PTSD, I have been banking with USAA since 2010. Over the past couple years because of my illness and trying to navigate the trials of the VA, I have not been financially stable.
In August of 2018, I lost my job. Since that date, USAA has charged me more than $2000 in NSF or Overdraft fees. $844 of which was taken directly from a deposit of my VA disability, leaving me with less than $200 to survive on for the month, and absolutely no way to pay my bills. I explained my situation to them, and begged them to refund the fees but they refused each time.
I was lectured about my financial "irresponsibility," and informed that it was their RIGHT to charge these fees to a suffering, disabled veteran. No kindness, consideration, care, or empathy was shown from ANY of the representatives who heard about my case.
I sent a letter to USAA through multiple contact methods in November of 2018 and did not receive a response at all. After contacting the office of the president, Chad Borton, I was informed that it was, "received by back-office staff." But never addressed?
USAA knows what it means to serve-- Themselves.
I am beyond disappointed with this company and disgusted that they continue to make their money using veterans and service-members as a prop without even following through with their promise to care.
Product or Service Mentioned: Usaa Banking Service.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
USAA Cons: Theft.