Product: Usaa Renters Policy Claim Clear all filters (2 of 2 reviews match)
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4.1
Details
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
Anonymous
#1406988

From their point of view, you look like a criminal.

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Review
#1151779 Review #1151779 is a subjective opinion of poster.
Service
Usaa Renters Policy Claim
Cons
  • Poor value and polices
  • Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
Tags
  • Poor Company Ethics
2.7
Details
I soldiered on, confident that when the time came, USAA's reputation for fairness would see me right. In early August I submitted my renter's insurance claim, consisting of a 12 page report, complete with pictures detailing my ordeal. Unfortunately, It's been...
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1 comment
h.kitchener
#1363192

I assume USAA is thinking that because you had only renter's insurance and somewhere you mentioned "water" they were not liable---the thinking being water=flood and your "flood" insurance covers that---which you didn't have. That's a separate kind of insurance sold by other companies.

If the damage costs are high enough, your option now is to 1.

appeal their denial---look at your policy for how to do so and/or hire an attorney to help you. Just because you pay for insurance doesn't mean insurance companies like to actually pay for damages when something happens, don't you know?

Review
#1091729 Review #1091729 is a subjective opinion of poster.
Service
Usaa Renters Policy Claim
Cons
  • Spotty customer service
  • Unreliable
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Let the company propose a solution
Tags
  • untrustworthy
  • Usaa Accounts

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