Update by user Oct 09

Has not and will not until they rent us a trailer park it behind my house until its demolition is completed and floors and walls and wood floors are replaced. It's tiles and 20 yr tile

Original review posted by user Oct 09
Creatures,mice rats ants large brown fat sort of lizards. *** from mice and rats and...
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1 comment
Wonderwomanmomma
#1939339

Check with your local insurance administration and look up the laws in your state. I am so sorry to hear you are going through all of this.

Document everything and get everything in writing they say. Usaa can change allcat paperwork as they are a third party affiliate. You can look up usaa third party affiliate manual and see for yourself. Also there was a whistleblower that just came out about allcat and Usaa.

We have been fighting for 3 years come March 2021. Usaa needs to train their adjusters on how to properly take claims instead of spending so much on dishonest commercials. Also request a certified copy of your policy, claims log, xactanalysis notes, payment log, all generated reports, and all adjuster notes and estimates. When we got ours we found where the payments didn’t even add up and companies that never had anything to do with our claim had been paid.

The truth always comes out hang in there. Many prayers for you and your family no family should ever have to go through this when they have a legitimate claim.

ID
#2218458 Review #2218458 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Website navigation
  • Dislike usaa
  • Detailed explanations of coverage and benefits
Cons
  • Not professional
  • Lied to me
  • Dishonesty
Loss
$20000
Preferred solution
Get a trailer rented while house is being demolished due to moisture contine in walls all east and south walls should be done quickly and you're not being honest about the ALEx 3. We need a trailer rented until the contractor gets moisture and replacrs

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Verified Reviewer

USAA - Do not honor their own policy

2.1
Details
Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more cost-efficient than helping you, you're screwed.

User's recommendation: They don't care about their consumers.

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ID
#2179509 Review #2179509 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Cost
Cons
  • Do not honor contract agreement
  • Do not care about consumers
Preferred solution
Deliver product or service ordered

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Verified Reviewer

USAA - Cannot get through

2.0
Details
I have been with USAA since 1963 and I am so unhappy with the company now. USAA used to be so good and had gone downhill in recent years. All I can presume is that it got too big for its britches. Maybe this started after it opened up having more people/enlisted join. It is hard to get through to anyone anytime that I call. USAA had made multiple mistakes with my credit cards and other mistakes. I have been on hold for hours and that is not unusual. It cannot be blamed on the covid 19. My husband died a hero and I am sure that he is turning over in his grave.

User's recommendation: Unfortunately USAA has gone downhill in the years since we first got with the company. Our first year was 1963. Now, my credit cards have been messed up, couldn’t get an adjuster after car wreck or after tornado took roof. etc. It was ridiculous so be sure to compare.

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2 comments
Anonymous
#1905306

Same for me on the credit cards

Anonymous
#1905176

Strange. This has not been my experience.

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ID
#2095656 Review #2095656 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Support military
Cons
  • No follow through
  • Limited hours of support
Preferred solution
Quit blaming incompetence on virus or tech problems after years of incompetence.
1.4
Details
Trying to navigate their system to get a question answered is so difficult that I usually give up. I've been with USAA for about 40 years and they keep getting worse, but I have so many policies with them that changing is difficult. This morning I spent an hour trying...
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2 comments
Anonymous
#1858574

I am currently having the same experiences as a 48 year member. My homeowners policy increased almost 50% in 3 years due to "replacement costs" being now estimated by USAA to be 50% higher than the house could ever be sold for in the sub-division.

They would not let me insure for less than 80% of their wildly inflated rebuilding cost, or let me reduce their grossly inflated insured value of my possessions to a more reasonable replacement amount. Asked to speak to manager and I was promised a call back (twice) which never came.

I should have listened to my kids who both had bad experiences with USAA and moved to other, more reasonable companies. Now looking to see what the Emu, FLO, Good Hands, or geiko can do for me...

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ID
#1752050 Review #1752050 is a subjective opinion of poster.
Service
Usaa Property Insurance
Cons
  • Customer service
  • Anything about customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
USAA - Intentionally overcharging for Property Insurance
Before you read my complaint, take a look at USAA's Inspector's Report of my southwest Philly twin home that I am renovating myself. Look at his "valuations" of both the real property and the personal property and then slowly scroll through his pictures in his report....
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4 comments
Patsy
#1820116

I found that usaa was charging me $53000.00 more than my home actual value. I bought my home for $ 53,000.00 in 2004 I recently refinanced my home and had an appraisal done and it listed my home as $183,000 but usaa wants to charge me $236,000.00 to rebuild this after my complaining about it being $268,000.00 so they dropped it and said they could not go lower as it would coast this much to rebuild according to there computer model.

HelI I will just go to the next neighborhood over where the builder that built my home is building the same style home for $179,00.00. who comes up with this B.S.

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ID
#1185807 Review #1185807 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Prompt response and payment on a claim on other property
Cons
  • Intentionally overcharging me by 200 percent on a 320k house
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Full refund

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