Product: Usaa Premium Auto Insurance Clear all filters (4 of 4 reviews match)
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USAA has absolutely no care for people who have spent thousands of dollars, have multiple accounts, and have given them DOZENS of customers over the past 10 years. My policy jumped $600.00 since the renewal and they could not give me a reason as to why except "driving...
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Review
#1616952 Review #1616952 is a subjective opinion of poster.
Service
Usaa Premium Auto Insurance
Cons
  • Absolute cheapness
  • Totally unfair claims people
  • No loyalty or helpfulness for long time customers
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Price reduction
Tags
  • Unacceptable Service
  • Cannot Resolve Simple Problem

USAA - Rate increases

I asked USAA to explain why my insurance premium has risen nearly 23% over the last five years while inflation, as measured the US Bureau of Labor Statistics, increased only 1.67%. This after USAA announced another record- setting year of increased revenue. No wonder! They keep raising their premiums! The response I received indicated I need to call their Insurance Department to ask my question. Why have an online feature to ask basic questions if customers must call? Can't my question be routed to the Insurance Department so a representative can perform a little analysis and let me know the answer to my question? Apparently not. I guess I'll need to sit on hold while the analysis is performed. :-(
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Review
#1526575 Review #1526575 is a subjective opinion of poster.
Service
Usaa Premium Auto Insurance
Reason of review
Poor customer service
They overcharged my on my car insurance. I bought the policy in Colorado. The drivers suck in Colorado so insurance was higher. I moved to Montana. I changed my address with them. They kept billing me the higher rate. The insurance commissioner does not care. He is...
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1 comment
Anonymous
#1646286

What? The Montana commissioner LOVES to fine for miss-rating policies. You’re leaving out an awful lot of details, friend. I don’t believe you. I think you messed up and you a...

Review
#1469906 Review #1469906 is a subjective opinion of poster.
Service
Usaa Premium Auto Insurance
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction
My premium for a 2015 mailbu and 1989 volvo is roughly $530.00. My premium history is to pay every six months. Paid the premium then got an additional bill for $328.07, in the middle of the prepaid six month premium. This insurance company has taken advantage of its...
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2 comments
Anonymous
#1496846

I was a USAA member since 1985. I am a senior woman. Did the same thing. Also misapplied my home equity automatic payments to my auto loan payments, which are supposed to be a...

Review
#1266801 Review #1266801 is a subjective opinion of poster.
Service
Usaa Premium Auto Insurance
Reason of review
Problems with payment

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Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
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