Morganton, North Carolina
5 comments

Had a house fire approximately two years ago. Total loss.

Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every chance they get. USAA even went so far as to blacklist us making it very difficult to find homeowners insurance for the new home we bought.

For those of you who think USAA is so good, just realize they are only as good as the claims they pay.

Realize they are not in the business to pay claims. They are a for profit company and the more profit they make, well, you figure out the rest.

Product or Service Mentioned: Usaa Homeowners Insurance.

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Anonymous
#384021

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that total cost. You can't seriously expect any insurance company to insure a 2011 home at, for example 1980's home prices.

Anonymous
#287187

THIS COMPANY WILL *** IF YOU HAVE TO MAKE A CLAIM. THEY CHANGED MY HOME VALUE TO DOUBLE IT'S REPLACEMENT COST THEN RAISED MY DEDUCTABLE TO ALMOST $5000.

THEY ARE NO HELP WHEN YOU CALL. I CALLED OVER AND OVER TO TRY AND GET IT FIXED AND NONE OF THEIR SALES PEOPLE WOULD HELP ME. THEY ALL ARGUED WITH ME AND LEFT THE AMOUT THE SAME. I AM CHANGING SO FAST IT IS SURPRISING.

RUN FAST. THEY ARE CHEAP BUT THEY DO NOT PAY OFF WHEN YOU NEED THEM.

Anonymous
#284127

Alexandria, that may have been true before, but now Joe Robles has them advertising like everyone else and working hard to expand the customer base. They are after profits, like any other insurance company. I'm a happy USAA customer, but don't think for a minute that I buy their bull----.

Anonymous
#194583

My buddy had just recently had his house basically renovated in better condition than it was before his house caught fire. I asked him what insurance company he had and he said Allstate and thought to myself, man I'm sure glad im with Allstate after seeing how they took care of him.

Anonymous
#153029

well, what you are saying is true for ANY insurance company. ANY insurance company is there to make a profit otherwise there would be no insurance industry!

and yes, it's true that relatively small number of poicy holders has accidents/claims compared to the overall number of insured ...but if you compare USAA track record vs other insurance companies difference is stiking! it is one of the best companies around and it couldn't have received all those customer service and claims rewards if it wasn't true.

What other companies you hear continue to be the best in taking care of customers yet still so strong financially? all you see if commercials on TV for geico and state farm but you don't see USAA advertise that much cause they are known by their ACTIONS, not ads...people tell other people about USAA, customers get to be with the company and get to feel how good they are and they choose to spread the word.