We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan application and processing to be this incompetent and lacking in customer service; I thought the service we would get from then would be on par with their online banking. It is not. We're stuck with them as we have to close in a few days.
I now notice that many USAA employees (past and present) have posted online comments about how miserable it is presently to work for USAA; a recurring theme (both employees and customers) is that their service used to be 'great' but has gone way downhill.
Too bad for all the service members, DoD civilians and retirees who were counting on their continued service.
Product or Service Mentioned: Usaa Loan.