USAA Mortgage Dept employees treatment to customers is HORRIBLE. We are hardly able to get hold of our LOAN SPECIALIST.
On top of everything we leave messages on her voice mail and she never returns our calls. We had to keep calling and when we are able to get hold of her, her attitude is horrible. She makes us feel like SHE IS DOING US A FAVOR.
In their website states that they suppose to review your documents withing 3 days of receiving it and we still waiting....My husband is shopping around for another mortgage company. USAA is not what it use to be!
Product or Service Mentioned: Usaa Mortgage.