Product: Usaa Mortgage Clear all filters (59 of 59 reviews match)
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3.2
Details
The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls. No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my...
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1 comment
TellingChinstrapPenguin232
#1725056

YUP! Went through their *** Mortgage program too. That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of...

Review
#1608105 Review #1608105 is a subjective opinion of poster.
Service
Usaa Mortgage
Pros
  • Very polite customer service
Reason of review
Poor customer service
Loss
$79
Preferred solution
I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!

USAA - Mortgage department

3.0
Details
Their Mortgage department is so difficult to deal with. I have called and emailed different people no more than 10 times and can’t get a call or email back. The other issue I have is that the appraiser has too much power. I got a bad appraisal with no way to rectify the problem. I am a huge USAA fan in the insurance side, not to happy with their mortgage though.
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Review
#1613847 Review #1613847 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Poor customer service
1.0
Details
Don't use USAA home mortgage services! I purchased a home in 2016 using USAA home mortgage services and USAA sold it off to Stearn's Lending who has terrible customer service and record keeping. The payments fluctuate from about every six months and the representatives...
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Review
#1251809 Review #1251809 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Usaa mortgage services
Reason of review
Poor customer service
Loss
$1500

USAA - Horrible mortgage company

Pre approved a buyer for my home. Requested 3 extensions to finish paperwork. 1 day until closing, the underwriter voids loan. My home was off the market for 6 weeks because of this companies incompetence. How did they not know in the beginning that child support is not an acceptable income?
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Review
#1297380 Review #1297380 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Order processing issue

USAA - Refunded $$ on a bill That wasn’t due.

1.7
Details
They refunded some money on my mortgage insurance three months before the bill was due. This money was in escrow. They never told me they were doing this and they applied the balance to my car insurance without telling me. There is also no evidence of them doing this in writing on any of my documents. I canceled the mortgage insurance two months before it was due and went with another company. Now they’re telling me I owe at them a refund because of what they chose to doAnticipating I was going to renew my policy. They want their money immediately. Cannot get anyone to offer a solution to this mess.
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Review
#1158510 Review #1158510 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Problems with payment
3.6
Details
The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and although I have my own job...
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1 comment
Anonymous
#1357831

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

Review
#1083476 Review #1083476 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
2.1
Details
I would like the phone number for the CEO.Dont tell me he doesn't have a phone line like all the phone clerks tell me. You have single handidly put my house in foreclosure due to you cashing $5,000 check that did not make it to my account, accepted a false receipt...
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1 comment
Anonymous
#1251489

Going to court will not help and likewise, talking to the CEO will not help. Here is what to do: get all of your paperwork together, going online to the bank if you need to ...

Review
#968428 Review #968428 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Being treated like a liar
  • Lied to me
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Financial services
  • Usaa Not Nice
  • Usaa Home Foreclosure

Usaa Mortgage Review

1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Review
#1019354 Review #1019354 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Pricing issue
1.0
Details
I have been with USAA for 24 years and have noticed a sharp erosion in their service in the last few years. I've had five mortgages and this last one, through USAA was the worst experience! My sons' cars were hit by a hail storm and that claim process was the worst...
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1 comment
Anonymous
#1193419

You're going to find the same issue across the entire insurance industry. Outsourcing is what they are all doing. I've been in the business over 27 years and I've never seen i...

Review
#892617 Review #892617 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.3
Details
Title company moved mountains to get everything ready, USAA failed and closing had to be pushed. As of this writing, no firm date has been set because of the bureaucracy within USAA. Have called multiple times to agent and manager to nail down a closing date and they...
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Review
#839043 Review #839043 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • No follow through
  • Complete lack of customer service
  • No empathy
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered