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USAA - Mortgage Nightmare! $3000 plus LOST

1.9
Details
We have been preapproved for 2 years. Finally found THE house. We were assigned Dan Williams as our loan officer. Left voicemails and numerous emails because he was always away from his desk. After a week with chasing Dan he leaves a voicemail that he won't return until Nov. 11 and to call Loan Officer Erika V. 2 weeks before close. She starts asking for tax returns and proof of W2 and 1099 and how disbursed. Direct Deposited in USAA checking! Orders appraiser out. Tells me to go ahead with $1200 survey. 7 Days before close she says sorry you can't qualify unless you have more income. I bring home more than 12k a month but since my CPA is doing her JOB I don't qualify!
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Review
#1700419 Review #1700419 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Horrible experience
Reason of review
Poor customer service
Loss
$3200
1.0
Details
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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3 comments
Anonymous
#1751451

Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.

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Review
#1656878 Review #1656878 is a subjective opinion of poster.
Service
Usaa Mortgage
Pros
  • Actual customer service people are great
Cons
  • Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • No Loyalty False Advertising
  • Dont Care Actions In Others

USAA in Baton Rouge, Louisiana - Mortgage department

3.0
Details
Their Mortgage department is so difficult to deal with. I have called and emailed different people no more than 10 times and can’t get a call or email back. The other issue I have is that the appraiser has too much power. I got a bad appraisal with no way to rectify the problem. I am a huge USAA fan in the insurance side, not to happy with their mortgage though.
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Review
#1613847 Review #1613847 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Poor customer service
3.2
Details
The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls. No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my...
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1 comment
Jalina
#1725056

YUP! Went through their *** Mortgage program too.

That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of-the-barrel quality workers - they also care nothing for Vets or Military - most of them seem to not give two craps about the customer. USAA has also divided their branches into third party companies as well as the support for them... the result is deniability.

I've dealt with the no-name mortgage lazy mo-rons too - it's like talking to a wall. But I've also recently had issues with some hikes in prices on services, and stupid me did the auto loan thing to start off with and they wouldn't even consider refinancing after most of it was paid off (did through another bank just super easy) - their polcy is not to because interest makes money *shrugs*. At this time I just refinanced and finally not a USAA mortgae customer anymore, but now they wont let me even see the transactions on my accounts because they want me to sign a w9 - which I'm not signing because I don't have any interest baring accounts - so I don't trust them to fill it out and give it to them. They are literally blocking my access completely and they wont even give me my last 30 days of transactions on my open checking account.

It's insane they way I am treated by all customer support tiers and how they simply say "no" to every reasonable request. I'm changing bank accounts to NAVY Federal Credit Union. I called them and they are super nice to talk to and helped me right away with everything from opening my account to any special access forms to answering literally every thing I asked. It's amazing that I was blown away that a bank could be civil, curtious, and helpful, after being with USAA for so long.

BTW, I have been a member for 17 years and I can't wait until I have nothing under USAA. I wouldn't stay with them if they offered me a million dollars - I can't trust that they'd be telling the truth. Once the proud company serving military and vets... now just another bank of america or Chase.

Less about customers - more about money, and that's it. They really don't care about anyone.

Review
#1608105 Review #1608105 is a subjective opinion of poster.
Service
Usaa Mortgage
Pros
  • Very polite customer service
Reason of review
Poor customer service
Loss
$79
Preferred solution
I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!

USAA - Horrible mortgage company

Pre approved a buyer for my home. Requested 3 extensions to finish paperwork. 1 day until closing, the underwriter voids loan. My home was off the market for 6 weeks because of this companies incompetence. How did they not know in the beginning that child support is not an acceptable income?
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Review
#1297380 Review #1297380 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Order processing issue
1.0
Details
Don't use USAA home mortgage services! I purchased a home in 2016 using USAA home mortgage services and USAA sold it off to Stearn's Lending who has terrible customer service and record keeping. The payments fluctuate from about every six months and the representatives...
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Review
#1251809 Review #1251809 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Usaa mortgage services
Reason of review
Poor customer service
Loss
$1500

USAA - Refunded $$ on a bill That wasn’t due.

1.7
Details
They refunded some money on my mortgage insurance three months before the bill was due. This money was in escrow. They never told me they were doing this and they applied the balance to my car insurance without telling me. There is also no evidence of them doing this in writing on any of my documents. I canceled the mortgage insurance two months before it was due and went with another company. Now they’re telling me I owe at them a refund because of what they chose to doAnticipating I was going to renew my policy. They want their money immediately. Cannot get anyone to offer a solution to this mess.
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Review
#1158510 Review #1158510 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Problems with payment
3.6
Details
The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and although I have my own job...
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1 comment
Anonymous
#1357831

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

Review
#1083476 Review #1083476 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution

Usaa Mortgage Review

1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Review
#1019354 Review #1019354 is a subjective opinion of poster.
Service
Usaa Mortgage
Reason of review
Pricing issue

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

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USAA reviews
2.1
Details
I would like the phone number for the CEO.Dont tell me he doesn't have a phone line like all the phone clerks tell me. You have single handidly put my house in foreclosure due to you cashing $5,000 check that did not make it to my account, accepted a false receipt...
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1 comment
Anonymous
#1251489

Going to court will not help and likewise, talking to the CEO will not help. Here is what to do: get all of your paperwork together, going online to the bank if you need to do so.

Pretend that you are hiring an attorney so that all your paperwork is in order.

No verbal statements. Now you can contact them and put together what has happened.

Review
#968428 Review #968428 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Being treated like a liar
  • Lied to me
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Financial services
  • Usaa Not Nice
  • Usaa Home Foreclosure