Manufacturer: Usaa Category: Mortgages Clear all filters (53 of 53 reviews match)
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The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and although I have my own job...
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Anonymous
Anonymous

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

3.6
Product
Usaa Mortgage
#1083476
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I have been with USAA for 24 years and have noticed a sharp erosion in their service in the last few years. I've had five mortgages and this last one, through USAA was the worst experience! My sons' cars were hit by a hail storm and that claim process was the worst...
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Anonymous
Anonymous

You're going to find the same issue across the entire insurance industry. Outsourcing is what they are all doing. I've been in the business over 27 years and I've never seen i...

1.0
Product
Usaa Mortgage
#892617
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I would warn anyone before applying for a home mortgage with USAA, while asking about house insurance agent baited me into inquiring about a mortgage. Loan processor told me if I pay off car i'll be in correct ratio so I did. I now have a 790 credit rating and no debt,...
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Usaa Mortgage
#841576
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Usaa Mortgage Review

#1019354
1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Usaa Mortgage Review

#764116
1.0
Details
Horrible that they dont do more to help members
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Usaa Mortgage Review

#602726
we had a break in our home the people stole nearly everything needless to say ussa said we are not covered during the investigation and has left me a retired marine my 4 year old son and pregnant wife homeless since december 8 2014 If it was not for family we would still be on the streets i do not recommend ussa to anyone ever unless you want to be screwed
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So many disconnects and last minute requirements that had no issue to proof of income. Then the icing on this fiasco cake. USAA hadn't released the fund for the closing. In fact as of 11:20, the closing was at 9:00am, the title company is still waiting for the funds....
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2.7
Product
Usaa Mortgage
#841340
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Title company moved mountains to get everything ready, USAA failed and closing had to be pushed. As of this writing, no firm date has been set because of the bureaucracy within USAA. Have called multiple times to agent and manager to nail down a closing date and they...
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1.3
Product
Usaa Mortgage
I didn't like
  • No empathy
  • Complete lack of customer service
  • No follow through
#839043
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USAA Morgatge department has awful customer service. We sold our house and changed our address FIVE times in order to receive our escorw check, which we still have not recieved. Each attempt to change our address did not process. We changed our address several...
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Anonymous
Anonymous

I realize you're not in the insurance business, so I'll help you out here. Insurance companies are one of the most regulated industries in America. They have very strict rules...

Product
Usaa Mortgage
#821452
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1. They are still with holding about $4,000 from Fraudulent charges earlier this year. They told me I am a liability and would not refund my money until someone is found by the police and charged. 2. I sent them multiple checks that never made it. Then my boyfriend...
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1.0
Product
Usaa Mortgage
#748799
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My biggest complaint with usaa is the ATM's are never working! I needed to deposit money to have enough to pay my mortgage and of course the ATM couldn't take any deposit. So I went to withdraw MY money to get a money to add to what I had so I could get a money order...
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Anonymous
Anonymous

Depositing cash at an ATM is a very bad idea, no matter your bank.

1.0
Product
Usaa Mortgage
#694369
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Similar experience when using their auto buying circle in looking for a used car for my son. We looked at cars under 10k and the USAA advertisements would say apply for a car loan at2.99% on the used car that we were viewing. So I apply for a used car loan and lo and...
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Product
Usaa Mortgage
#691558
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My family has lost a huge amount of money and sleep all due to USAA mortgage errors. Nobody working for USAA seems to know how to use their very defective new computer system. Everyday I was told something different. I went from being offered a $370,000 mortgage to...
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Product
Usaa Mortgage
I didn't like
  • Did not resove issue
  • Fact that it was not corrected
#632056
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