Usaa Mortgage Reviews and Complaints
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Customers Don't Like
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Customers Like
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Don't use USAA home mortgage services! I purchased a home in 2016 using USAA home mortgage services and USAA sold it off to Stearn's Lending who has terrible customer service and record keeping. The payments fluctuate from about every six months and the representatives...
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Product
Usaa Mortgage
I didn't like
- Usaa mortgage services
The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and although I have my own job...
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Usaa Mortgage
Usaa Mortgage Review
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
Product
Usaa Mortgage
I would like the phone number for the CEO.Dont tell me he doesn't have a phone line like all the phone clerks tell me. You have single handidly put my house in foreclosure due to you cashing $5,000 check that did not make it to my account, accepted a false receipt...
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Anonymous
Going to court will not help and likewise, talking to the CEO will not help. Here is what to do: get all of your paperwork together, going online to the bank if you need to ...
Product
Usaa Mortgage
I didn't like
- Being treated like a liar
- Lied to me
I have been with USAA for 24 years and have noticed a sharp erosion in their service in the last few years. I've had five mortgages and this last one, through USAA was the worst experience! My sons' cars were hit by a hail storm and that claim process was the worst...
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Anonymous
You're going to find the same issue across the entire insurance industry. Outsourcing is what they are all doing. I've been in the business over 27 years and I've never seen i...
I would warn anyone before applying for a home mortgage with USAA, while asking about house insurance agent baited me into inquiring about a mortgage. Loan processor told me if I pay off car i'll be in correct ratio so I did. I now have a 790 credit rating and no debt,...
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So many disconnects and last minute requirements that had no issue to proof of income. Then the icing on this fiasco cake. USAA hadn't released the fund for the closing. In fact as of 11:20, the closing was at 9:00am, the title company is still waiting for the funds....
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Title company moved mountains to get everything ready, USAA failed and closing had to be pushed. As of this writing, no firm date has been set because of the bureaucracy within USAA. Have called multiple times to agent and manager to nail down a closing date and they...
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Product
Usaa Mortgage
I didn't like
- No follow through
- Complete lack of customer service
- No empathy
USAA Morgatge department has awful customer service. We sold our house and changed our address FIVE times in order to receive our escorw check, which we still have not recieved. Each attempt to change our address did not process. We changed our address several...
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Anonymous
I realize you're not in the insurance business, so I'll help you out here. Insurance companies are one of the most regulated industries in America. They have very strict rules...
Usaa Mortgage Review
Horrible that they dont do more to help members
Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.