Usaa Mortgage Reviews and Complaints
Cons
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Pros
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- Latest review first
- Most helpful reviews first
- Actual customer service people are great
- Do not care about people
USAA in Baton Rouge, Louisiana - Mortgage department
YUP! Went through their *** Mortgage program too.
That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of-the-barrel quality workers - they also care nothing for Vets or Military - most of them seem to not give two craps about the customer. USAA has also divided their branches into third party companies as well as the support for them... the result is deniability.
I've dealt with the no-name mortgage lazy mo-rons too - it's like talking to a wall. But I've also recently had issues with some hikes in prices on services, and stupid me did the auto loan thing to start off with and they wouldn't even consider refinancing after most of it was paid off (did through another bank just super easy) - their polcy is not to because interest makes money *shrugs*. At this time I just refinanced and finally not a USAA mortgae customer anymore, but now they wont let me even see the transactions on my accounts because they want me to sign a w9 - which I'm not signing because I don't have any interest baring accounts - so I don't trust them to fill it out and give it to them. They are literally blocking my access completely and they wont even give me my last 30 days of transactions on my open checking account.
It's insane they way I am treated by all customer support tiers and how they simply say "no" to every reasonable request. I'm changing bank accounts to NAVY Federal Credit Union. I called them and they are super nice to talk to and helped me right away with everything from opening my account to any special access forms to answering literally every thing I asked. It's amazing that I was blown away that a bank could be civil, curtious, and helpful, after being with USAA for so long.
BTW, I have been a member for 17 years and I can't wait until I have nothing under USAA. I wouldn't stay with them if they offered me a million dollars - I can't trust that they'd be telling the truth. Once the proud company serving military and vets... now just another bank of america or Chase.
Less about customers - more about money, and that's it. They really don't care about anyone.
- Very polite customer service
USAA - Horrible mortgage company
- Usaa mortgage services
USAA - Refunded $$ on a bill That wasn’t due.
Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.
Usaa Mortgage Review
Going to court will not help and likewise, talking to the CEO will not help. Here is what to do: get all of your paperwork together, going online to the bank if you need to do so.
Pretend that you are hiring an attorney so that all your paperwork is in order.
No verbal statements. Now you can contact them and put together what has happened.
- Being treated like a liar
- Lied to me
You're going to find the same issue across the entire insurance industry. Outsourcing is what they are all doing.
I've been in the business over 27 years and I've never seen it so bad.
Companies are saving 10's of millions by cutting out their own employees. No more retirement benefits, health benefits and employer taxes.
You're just seeing the beginning of it. Thousands upon thousands of employees are being replaced with contract employees.
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Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.