Manufacturer: Usaa Category: Refinance Clear all filters (3 of 3 reviews match)
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I had a loan I refinanced, ask the loan officer 3 times if the old loan payment was going to be taken out of my checking acct. she said absolutely not, that the new loan payment would come out in Jan. 2017. They took the old payment out anyway causing my bank to...
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#982561
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Of course, now another rep and having to start over again. We have the same excellent credit, and the same 11 year history with USAA. If I had just filled everything out on line this would have never happened. I have 2 other credit union memberships, bye bye USAA!!!!.
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1.0
I didn't like
  • Lack of understanding
  • No empathy
#944433
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So USAA officially overnighted a denial of our Refinance application. We were supposed to close 5 days ago but the processor never told us about an issue she was aware of until 2 days before closing! The application was open for 6 weeks. They refuse to call back or...
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