Product: Usaa Loan Clear all filters (59 of 59 reviews match)
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USAA - Never approved

1.0
Details
I have been a member for some time now. Have both checking and savings. At one time I had there auto insurance but found substantially cheaper insurance elsewhere. I have good credit, never missed a beat, but I cam never get approved for any type of loan with them. Numerous times I have to go elsewhere for my business. I'm debating on just taking ny accounts elsewhere, where they value my business.
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Review
#1628413 Review #1628413 is a subjective opinion of poster.
Service
Usaa Loan
Pros
  • What they used to be
Cons
  • Horrible experience
Reason of review
Not as described/ advertised
Tags
  • Usaa Let Me Down
1.6
Details
USAA was suggested to me over 6 years ago, being that I am a Navy veteran, I decided why not. As with anything else, I should have researched and read reviews prior to jumping in with both feet. My latest episode with this classy banking organization came when our...
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1 comment
Anonymous
#1664806

Lending decisions are made on many factors. Try Lending Club, but do not use a search engine to find them.

Review
#1498671 Review #1498671 is a subjective opinion of poster.
Service
Usaa Loan
Cons
  • Families and veterans
  • Lie about their care for military
Reason of review
Not as described/ advertised
Tags
  • Shame On Usaa
1.0
Details
USAA are a disgrace to call them self a military service bank for veterans, i've been with them for the longest time and when i finally needed to get a mortgage loan they pre approved me and all the paper work get started and before closing they tell me my loan hasn't...
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Review
#1377391 Review #1377391 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Poor customer service
Loss
$3000
1.0
Details
I went to USAA for a loan with sufficient income from the VA at 2300.00 per month. They instantly denied me due to the bankruptcy. Hello… you say you are here to help military and veterans. So just to clarify…you advertise you are here to help veterans…I serve my...
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3 comments
Anonymous
#1556424

Hello! It is a bank and they make loans based on repayment. Nothing to do with your veteran status.

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Review
#1350778 Review #1350778 is a subjective opinion of poster.
Service
Usaa Loan
Pros
  • When closed my account
Reason of review
Poor customer service
2.6
Details
Until they fix this "internal" policy, DO NOT BANK WITH USAA! Due to illness and a run of bad luck, my three loans and one credit card with USAA went significantly past due. As soon as possible I started working extra jobs totaling 60-80 hours per week to make extra...
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2 comments
Anonymous
#1496847

Any bank that dips into your personal funds is not worth having. The trust is gone.

Go elsewhere.

I have been approached by a major network as an older woman with USAA for 35 years to talk about things they have done. Can we talk?

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Review
#1256741 Review #1256741 is a subjective opinion of poster.
Service
Usaa Loan
Cons
  • Very poor business practices
  • Almost having my immigrant wife deported
  • Having my money stolen by the bank
Reason of review
Policies and Practices
Loss
$4000
Preferred solution
Reverse Right To Offset. Fix policy. Wipe past-due fees as apology.
Tags
  • Usaa Service Decline
  • Right To Offset
  • Bank Locally
  • Bank Crimes
1.6
Details
I'm very disappointed with the way USAA has handle this situation and no one has listened to the phone conversation. I know you record all phone conversation and should listen to it. A mistake was made by one of your representatives and it should be fix by you, I...
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1 comment
Anonymous
#1499764

Virtually all loans are "daily interest". They have to be, since payments are rarely made on the day the loan was started. USAA should have quoted the annual (APR) but daily interest is calculated from that.

Review
#1279218 Review #1279218 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Not as described/ advertised
1.0
Details
I guess I wasn’t aware of the billing cycle and I made my monthly payment a day early and I was charge with a late payment and defaulted on my loan. I never imagined. Talked to a representative online and I thought my issue was resolved. Not a chance. I received a...
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Review
#1255734 Review #1255734 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Problems with payment
1.4
Details
After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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1 comment
Anonymous
#1359808

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

Review
#1086374 Review #1086374 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Order processing issue
1.0
Details
I was straight up lied to by the usaa loan department. Noone wanted to try to resolve the issues that has occurred. Let me tell you I applied for a secure loan using my vehicle as collateral, after adding usaa a lien holder suddenly i was no longer approved. Resolution...
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Review
#851022 Review #851022 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Poor customer service

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

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USAA reviews
2.3
Details
I have been a member with Usaa for over 10 years. In Dec 2014 my belongings were stolen which included: Id,social,credit cards,cell phone and all of my banking information. When I realized my information was stolen I called Usaa to cancel all my cards before I called...
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Review
#792500 Review #792500 is a subjective opinion of poster.
Service
Usaa Loan
Reason of review
Problems with payment