Product: Usaa Loan Clear all filters (0 of 54 reviews match)
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Until they fix this "internal" policy, DO NOT BANK WITH USAA! Due to illness and a run of bad luck, my three loans and one credit card with USAA went significantly past due. As soon as possible I started working extra jobs totaling 60-80 hours per week to make extra...
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Anonymous
MAH

Any bank that dips into your personal funds is not worth having. The trust is gone. Go elsewhere. I have been approached by a major network as an older woman with USAA for 35 ...

Anonymous
Anonymous

Fail to pay bills, expect collection activities. Duh!

2.6
Product
Usaa Loan
I didn't like
  • Abuse of right to offset
  • Very poor business practices
  • Having my money stolen by the bank
#1256741
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I guess I wasn’t aware of the billing cycle and I made my monthly payment a day early and I was charge with a late payment and defaulted on my loan. I never imagined. Talked to a representative online and I thought my issue was resolved. Not a chance. I received a...
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1.0
Product
Usaa Loan
#1255734
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After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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Anonymous
Anonymous

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

1.4
Highland Falls, New York
Product
Usaa Loan
#1086374
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I was straight up lied to by the usaa loan department. Noone wanted to try to resolve the issues that has occurred. Let me tell you I applied for a secure loan using my vehicle as collateral, after adding usaa a lien holder suddenly i was no longer approved. Resolution...
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1.0
Product
Usaa Loan
#851022
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I have been a member with Usaa for over 10 years. In Dec 2014 my belongings were stolen which included: Id,social,credit cards,cell phone and all of my banking information. When I realized my information was stolen I called Usaa to cancel all my cards before I called...
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2.3
Product
Usaa Loan
#792500
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Deposited a check into my account and half went on hold for over a week. 9 days to be exact. Called in to try and get funds verified only to be told that due to my account history (credit card debt under 4000) they could do nothing for me. I had a three way call set up...
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1.0
Product
Usaa Loan
#784970
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USAA mortgage rep Gabriela Gaona, is lazy and rude!!! Put my loan application in The beginning go December, she never reviewed or requested information. 2 weeks before closing she started asking for all sorts of supporting documents and trying to state if I don't have...
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Product
Usaa Loan
#769416
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I've been a USAA member for 26 years and have always had good things to say about USAA products and services. I spent time in Iraq 10 years ago and came back a different person. I had PTSD but wouldn't admit it. I ended up being homeless for over a year and even...
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4.7
Product
Usaa Loan
I didn't like
  • Being treated like a criminal
#717540
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USAA advertised 0.5% rate reduction on your auto loan if you go through their car buying service. What they don't tell you is the 0.5% rate reduction does not have to be honored. I was given so many excuses that it becomes a circle-***. When I shopped for a new car,...
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3.3
Product
Usaa Loan
I liked
  • Respectful customer service
I didn't like
  • Lied too
#609326
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Usaa Loan Review

Usaa claims to help military members, yet they don't. They wouldn't finance my first auto loan, even though I had over a 700 credit score. That was acceptable because it was my first auto loan. Now over a year later after making my other payment on time every month, they still won't finance me. This is such a hypocritical organization. I will be closing all my accounts with them very soon.
1.0
Details
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Customer service
Diversity of Products or Services
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Product
Usaa Loan
#582904
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