Manufacturer: Usaa Category: Loans Clear all filters (13 of 13 reviews match)
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I was straight up lied to by the usaa loan department. Noone wanted to try to resolve the issues that has occurred. Let me tell you I applied for a secure loan using my vehicle as collateral, after adding usaa a lien holder suddenly i was no longer approved. Resolution...
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I have been a member with Usaa for over 10 years. In Dec 2014 my belongings were stolen which included: Id,social,credit cards,cell phone and all of my banking information. When I realized my information was stolen I called Usaa to cancel all my cards before I called...
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Deposited a check into my account and half went on hold for over a week. 9 days to be exact. Called in to try and get funds verified only to be told that due to my account history (credit card debt under 4000) they could do nothing for me. I had a three way call set up...
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Usaa Loan Review

#582904
1.0
Usaa claims to help military members, yet they don't. They wouldn't finance my first auto loan, even though I had over a 700 credit score. That was acceptable because it was my first auto loan. Now over a year later after making my other payment on time every month, they still won't finance me. This is such a hypocritical organization. I will be closing all my accounts with them very soon.
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USAA mortgage rep Gabriela Gaona, is lazy and rude!!! Put my loan application in The beginning go December, she never reviewed or requested information. 2 weeks before closing she started asking for all sorts of supporting documents and trying to state if I don't have...
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I've been a USAA member for 26 years and have always had good things to say about USAA products and services. I spent time in Iraq 10 years ago and came back a different person. I had PTSD but wouldn't admit it. I ended up being homeless for over a year and even...
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4.7
I didn't like
  • Being treated like a criminal
#717540
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USAA advertised 0.5% rate reduction on your auto loan if you go through their car buying service. What they don't tell you is the 0.5% rate reduction does not have to be honored. I was given so many excuses that it becomes a circle-***. When I shopped for a new car,...
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3.3
I liked
  • Respectful customer service
I didn't like
  • Lied too
#609326
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My wife and I have been USAA customers for 13 years. After joining in 1991, we were so impressed with our initial interaction with USAA, we moved all our financial products over to USAA except for our investments. For the first 10 – 15 years, the service was...
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Anonymous

tess it has gone down hill...as a mbr and a former employee and now just a mbr...I can understand EXACTLY why this happened. I also worked for Progressive, so can say rates on mtc'...

Usaa sent my mom a letter stating thatshe had took out a loan on her home but my mom never did now.they want her to pay up.or they will take her house please help my.mom never has taken out a loan on her home what can we do
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Anonymous

Hello Identity theft most likely then. Not usaa's fault contact the authorities and check your credit report.

Anonymous

tarshia File a complaint with the department in your state for insurance practices get a lawyer and you'll have to sue them for intimidation tactics and damages on top of it all if yo...

Over the last year I have worked with several different home buyers who as Veterans who have served our country with valor and honor I am honored to help them purchase a home as a local real estate professional. Veterans are very loyal people and they come to me...
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Anonymous

tess I can concur...please people don't get a mtg with them. I was a mbr, then an employee, now just a mbr and the NIGHTMARE I went through trying to get my mtg finalized, even to ...

A contract was sent and received via usaa where the close date was set for July 1, 2014. They started by not properly communicating that after my husband uploaded and my realtor uploaded and sent emails with our contract that it was missing. He was told an appraiser...
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#503110
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