This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

USAA - No communication CLOSED ACCT AFTER 55 yrs. *** on

CLOSED ACCOUNT WITH NO NOTIFICATION... USAA LIED and said my wife closed the account... My wife was on speaker and told them that was a LIE. I contacted USAA 8/27 as requested as they had question regarding my RV address under the PATRIOT ACT... For the 8th time in two years the AGENT said to ignore the letter as HE CONFIRMED MY ADDRESS IS CORRECT as done previously. USAA confirmed the agent’s notes told me all was OKAY. Today my Debit Card was DECLINED. That is how I found out my account was closed without notification... After 55 years with USAA I have been locked out... I was on phone 8 hrs and given all kinds of promises someone will call be by the end of the day... nothing! I cancelled all my insurance as USAA can no longer be TRUSTED... FEDERAL BANKING SITE LISTS SERIOUS PROBLEMS WITH USAA. Dont deal with them... 24 hours later as of now... still no return call from USAA... I have NO WAY OF PAYING MY AUTO PAY ACCOUNTS so they have been DECLINED! My Credit Score will be ruined after 55 yrs above 870. My new brokerage accounts will take 5 days before I can SET UP MY MANY AUTOPAY ACCOUNTS! Spending HOURS AND HOURS trying to get bills paid and all Auto Pay and Auto Deposits re-directed. IT IS OBVIOUS USAA MANAGEMENT IS INCOMPETENT. Noticed they stopped advertising BANKING in their TV ADS... are only allowed by the government to advertise INSURANCE until they are removed from the IN TROUBLE LIST! USAA HAS BEEN ABSOLUTELY ABUSIVE AND CRUEL TO THIS 80 yr old man after 55 years of loyalty! How sick.... UPDATE 10/5/20 I received email from USSA saying I would be contacted in 2 days. I was finally contacted after 2 WEEKS.... USAA ADMITTED THEY WERE WRONG IN CLOSING MY ACCOUNT DUE TO MY “RV SITE” ADDRESS and WERE WRONG CLOSING MY ACCOUNT WITHOUT NOTIFICATION! They have now changed their policy.... So, after placing my autopays & Bank account in total dismay, debit & credit cards canceled and NO ACCESS TO MY CASH and my after I cancelled all insurance and had to find NEW INSURANCE, they said “sorry” and said I could START ALL OVER with my relationships. Mind you, this is SIX WEEKS LATER after I was totally screwed! USAA HAS NOT OFFERED ANY RENUNCIATION FOR MY 120 HOURS OF WORK, WESTERN UNION FEES, FEDX FEES, etc. Now, I’ll have to sue them for all the damages..... What a CROCK OF CRAP
View full review
Edwin J

The same thing happened to me on the same day (Sept. 8)

@Edwin J

I will contact again tomorrow. I have filed official complaint with Comptroller of Currency which regulates USAA (not sure the right name). The site is:

View more comments (1)
#2159237 Review #2159237 is a subjective opinion of poster.
Usaa Joint Checking Account
  • Were good
  • Impossible to deal with
Preferred solution
Deliver product or service ordered

USAA - Frozen Account

Someone tried to break into my joint checking account. My spouse received an email and contacted USAA. They briefly went over the issue and said our account would be frozen for 3 days. This incident happened on a Friday. When I called back on Tuesday our account was still frozen. The question I asked USAA was, "we have direct withdrawals for some of our bills, will those automatic withdrawals be paid?" the answer was "no", then I asked who will cover the fees I will receive from the other companies. I was told that was my problem, it was not a banking error. WHAT? Very unhappy customer.... I will be changing banks.
View full review

Same thing is happening to me at the moment... how long was your account frozen?

I am on day 4...

and they won't waive cash advance fee so I can pay my rent. Horrible!


Same thing happen to me in June and my account is still frozen

View more comments (1)
#897274 Review #897274 is a subjective opinion of poster.
Chicago, Illinois
Usaa Joint Checking Account
Reason of review
Poor customer service

USAA Reviews

  1. 442 reviews
  2. 172 reviews
  3. 76 reviews
  4. 28 reviews
  5. 18 reviews
USAA reviews