I have been a USAA member most of my life. I recently tried to purchase a vehicle, and was told I'd save $2k if I used my USAA discount.
I flew to another state, as that's where the car I wanted was, to buy the car. I got there, only to find out that USAA locked me out of my account and won't do anything about it. They said it's because I had a bankruptcy back in 2010. I believe that's why there are bankruptcy laws, I did nothing illegal.
They're penalizing me for something that happened 6 years ago! I wasn't even asking THEM to give me ANY money. I was paying CASH for the vehicle. I wanted to use my discount that I'm entitled to as a MEMBER of their organization.
What a ***-poor way to treat veterans, and active duty members. This organization used to be good, now they just care about money and no customer service AT ALL.
DO NOT DO BUSINESS WITH THEM! PULL ALL YOUR MONEY OUT AND GO WITH A DECENT COMPANY!
Product or Service Mentioned: Usaa Banking Service.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Full refund.