Product: Usaa Homeowners Policy Claim Clear all filters (15 of 15 reviews match)
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0 comments
1.0
Details
USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...
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Author
Location
San Antonio, Texas
Service
Usaa Homeowners Policy Claim
Reason of review
Bad Faith
Loss
$4590
Review #1094623 is a subjective opinion of poster.
2 comments
Who would have thunk a nightmare like this could happen when you contract with a company like USAA, which has been the insurance company of choice for all of our needs for generations in our family. It's hard to reach anyone, the phone hold times, leaving phone...
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Anonymous
#1295162

I don't now know your policy with USAA, they may or may not have some coverage for mold abatement. If they do not you are going to have to get the repairs done form your own p...

Author
Location
San Antonio, Texas
Service
Usaa Homeowners Policy Claim
Reason of review
Order processing issue
Review #1007468 is a subjective opinion of poster.
2 comments
2.3
Details
I am a 52 yrmember.Recently filed a homeowners claim for a driveway issue & was told "not covered". Even appealed to CEOs office..still told "no"! Then I am buying a new home in Florida & was told because of "potential " sinkholes they will not insure. Funny thing is...
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Anonymous
#1295167

Unfortunately, your driveway claim was probably not covered. Also, likely, because of the abuses over sink-hole claims, many insurance companies are reluctant to write policie...

Author
Service
Usaa Homeowners Policy Claim
Reason of review
Problems with payment
Review #1004486 is a subjective opinion of poster.
0 comments

Usaa Homeowners Policy Claim Review

2.0
Details
My home was burglarized over a year ago. USAA is still doing it's "investigation". I have spent countless hours on the phone where various representatives question my integrity. Still no payment. USAA used to be a good company.
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Author
Service
Usaa Homeowners Policy Claim
Reason of review
Poor customer service
Review #956569 is a subjective opinion of poster.
4 comments
2.2
Details
I had been a USAA member and premium-paying policy holder for nearly 58 years, when, In February 2016, I filed a claim, for the very first time under my homeowner's policy, because of water intrusion into a bedroom and USAA-covered sun room addition to my townhouse...
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Anonymous
#1186337

Being in the business for over 28 years I'll try and give you a little insight into why you're not getting anywhere with your complaints. Insurance companies are not governed ...

Author
Location
Alexandria, Virginia
Service
Usaa Homeowners Policy Claim
Cons
  • Senior and top management do not respond to complaints
  • Usaa has lost its way
  • Ineptitude and uncaring attitude of staff
Reason of review
Poor customer service
Loss
$1000
Preferred solution
A formal apology, at an appropriately senior level, for inept, uncaring, callous, almost hostile, treatment of a customer in who had been a USAA member for 58 years, in the handling of a homeowner's claim and refund of my 1,000 deductible.
Review #883233 is a subjective opinion of poster.