Product: Usaa Homeowners Insurance Clear all filters (61 of 61 reviews match)
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USAA - Find another financial services company

1.0
Details
USAA is no longer "serving those who served". They cancelled my homeowners insurance with no notice even though I haven't submitted a claim for decades. They claimed it was because I no longer lived in my own home but they have known about this for years because my job required me to frequently move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest move.
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Review
#1721691 Review #1721691 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Shady business practices
  • Overall business

Do not use USAA Homeowners Insurance

1.0
Details
Every year at renewal time, USAA sends me a letter increasing the premium. Every year when I call to protest, they reduce the premium. This last year the same happened, so I decided to talk to a supervisor and complain about what happens each year. The supervisor was not sympathetic and reviewed the current price increase and my request for and receiving a reduction. She promptly took the reduction away. I said to her- if I had said nothing about the reduction it would have gone through. She had no comment. USSA Homeowners insurance has no independent customer service. They arbitrarily increase your premium each year without informing you and giving you a chance to discuss it. Very poor customer service that does not exist, and personnel that have absolutely no regard for the customer.
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Review
#1713154 Review #1713154 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

USAA in Alvin, Texas - Checking to add on homeowners insurance

1.0
Details
Need to talk to a real person.
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Review
#1696529 Review #1696529 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

USAA in Elgin, Oklahoma - Poor insurance

1.0
Details
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
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Review
#1651648 Review #1651648 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right
2.6
Details
This week I got a call from USAA stating they will no longer allow me to keep my Umbrella policy because I no longer have my auto insurance with them. I also got my USAA homeowners renewal notice that’s going up $350 a year; I had no claims on my home in over 10 years...
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Review
#1517644 Review #1517644 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Pricing issue

Rate Hikes and Bad Service - What Happened to USAA?

1.0
Details
I believe USAA's service has gotten very bad as well over the years. I recently called to ask why my property insurance went up 28% in one year and they stated it was because of Texas claims. They said that for every dollar they collected it cost them 7 cents. Ok, then charge me a 7% rate increase, not a 28% increase. I have been with USAA for 32 years. Sad to say, I am now going to leave them. All State quoted me the same coverage on my house for $2000 less per year. What happened to USAA? When did serving the customer become a second or third choice in their priority?
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Review
#1521864 Review #1521864 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Pricing issue
1.3
Details
U.S.A.A is one of the worse so-called insurance companies in America besides TransAmerica, Farmers, State Farm, Nationwide and so on. U.S.A.A doesn't mind consuming the hard-earned premium money from customers. Yet, they never want to pay a loss. They are worse than...
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3 comments
Anonymous
#1659520

I agree. USAA has gone down hill.

Customer service does NOT service customers. Been with them for over 30 years.

Left and went to GEICO. Better for it and saving over $1,500 anyear on homeowners with better coverage

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Review
#1474439 Review #1474439 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
For U.S.A.A
Tags
  • warnings
My home was hit by a tornado. There is damage to both gable ends of the house and the roof, water damage inside from the rain that followed, the adjuster took photos, but did not include the gable damage in the estimate. I have multiple other structures on the property...
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Review
#1540292 Review #1540292 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance

USAA in Marysville, Washington - Raised cost after the fact

1.0
Details
USAA raised my premiums after closing my mortgage loan being full aware that the insurance cost was under written into the loan now im getting charged an additional charge after the first year has already been paid and recieved but I cant get a solid answer out of them. My advice is do not even use USAA for anything they are frauds.
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Review
#1469586 Review #1469586 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Pricing issue

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

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USAA reviews
General disappointments & a lot of money out of my pockets over the last 45+ years, (car/auto/boat) somewhere over $800,000.00. I could by my house & vehicle 3 times over had I put that in the bank ! So I did some research, at the beginning of the 2008 recession, CEO...
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1 comment
Anonymous
#1662771

Another garbage complaint. Not different from other insurance plans, just better.

Review
#1495237 Review #1495237 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Problems with payment