Manufacturer: Usaa Category: Homeowners Insurance Clear all filters (21 of 21 reviews match)
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An issue of this type shouldn't take 3 weeks more damage has already been done. One of the contracts told me he had called multiple times was only able to leave messages. I had the same issues too and had to be connected to other agents. USAA shouldn't treat their...
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Anonymous

Anonymous After a talking with a resolution center person, thing started moving, but slow. I was assured that they would correct the situation, I just wish it didn't happen in the first...

Worst Ins to deal with.I had a house fire and lost just about everything. They paid to repair my house 3 months later. When it was completed the would not issue any funds to me to purchase items lost. Until i webr out and bought new items yben submitted reciepts. Im...
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I have been a USAA member for almost 40 years I have had nothing but great experiences with them. I use them for all my insurance needs and have a USAA credit card For every claim they have bee responsive and courteous. They have been right on top of through three...
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I have had USAA HO and AUTO for 40 years. On Nov.26,2014 I arrived home to find it flooded with water. The source was a pipe in the hall closet wall where the main cut off was located. The sound of rushing water was loud at the site.The home is 1250 sq ft and was...
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Anonymous

Anonymous Water claim not resolved. Interesting development. Umpire in case now says that he is willing to withdraw his decision that was a "unanimous" decision to settle. One appraisal...

Anonymous

Anonymous We had a claim last summer. Servpro was hired by Usaa and they made a water loss and mold mess even bigger by cross contaminating the entire house. They left our home with 900...

1.7
I didn't like
  • Incompetent employees
  • Horrible customer service
  • Lack person-to-person contact
#834668
Reply to reviews
You are going to have die hards who speak highly of USAA But wait untill you have payed all your money for sooo long until you have to file a Homeowners Claim ! Sure their nice to you until after your claim is settled and your Next Homeowners Statement You Notice Your...
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I have banked with USAA for 10 yrs. Checking, savings, auto insurance, renters insurance and a loan. I loved this bank (a year or two ago) and would be the first to recommend it to my friends and any new soldiers. I loved the customer service, how you could handle all...
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Anonymous

Anonymous It appears that you have severe personal financial difficulties that need to be addressed. Not by USAA, but by you and your husband. Project inward, not outward.

1.0
I didn't like
  • Unwillingness to fix problem usaa created
  • Bank does not track what app or website have applied
  • Lack of knowledge
#803235
Reply to reviews
Your response was really no response at all. It said that you were sorry for what happened and someone was working on it and would get back to me very soon. I have not had a response, nowcan't even find my original letter, or your meager response on line (that you...
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years ago i had usaa. i had a roof leak which damaged some drywall. i called insurance company to submit a claim, adjuster came out and said u also have hail damage to your gutters do you want them replaced, of course i said yes. two weeks later bank calls and says you...
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1.7
I didn't like
  • Being shortchanged for repair
#790547
Reply to reviews

I have been a member with USAA over 36 years. I can say, in no uncertain terms, that USAA has deteriorated to being just a typical sh*t company. Do NOT TRUST them. They lie, cheat and steal. They do NOT pay claims. They use some ***-*** company called Auto Injury...
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Anonymous

Anonymous Believe me when I say, I feel your pain. I almost forgot about those years of my life that I will never get back. LOLJust be glad you weren't injured to any degree. If you ev...

Anonymous

Anonymous Too much garbage in the post to pick out a comment.

1.7
I didn't like
  • Lack of follow-up
  • Unreliable
  • Customer service
#776934
Reply to reviews
I'm currently experiencing very bad service from USAA concerning a broken drain pipe under the slab of our home. The pipe broke for unknown reasons and has been leaking under the home for some time, enough for the foundation to start to shift. The way the policy is...
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Anonymous

Anonymous I have similar complaints and would like to participate in the class action law suits. Please email me at flyjumbo@aol.com! Thanks. - Carl Austin

Anonymous

Anonymous It does not sound like an insurable claim to me. Did you read the policy?