Product: Usaa Homeowners Insurance Clear all filters (57 of 57 reviews match)
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USAA in Elgin, Oklahoma - Poor insurance

1.0
Details
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
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Review
#1651648 Review #1651648 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right
My home was hit by a tornado. There is damage to both gable ends of the house and the roof, water damage inside from the rain that followed, the adjuster took photos, but did not include the gable damage in the estimate. I have multiple other structures on the property...
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Review
#1540292 Review #1540292 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
2.6
Details
This week I got a call from USAA stating they will no longer allow me to keep my Umbrella policy because I no longer have my auto insurance with them. I also got my USAA homeowners renewal notice that’s going up $350 a year; I had no claims on my home in over 10 years...
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Review
#1517644 Review #1517644 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Pricing issue
General disappointments & a lot of money out of my pockets over the last 45+ years, (car/auto/boat) somewhere over $800,000.00. I could by my house & vehicle 3 times over had I put that in the bank ! So I did some research, at the beginning of the 2008 recession, CEO...
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1 comment
Anonymous
#1662771

Another garbage complaint. Not different from other insurance plans, just better.

Review
#1495237 Review #1495237 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Problems with payment
1.3
Details
U.S.A.A is one of the worse so-called insurance companies in America besides TransAmerica, Farmers, State Farm, Nationwide and so on. U.S.A.A doesn't mind consuming the hard-earned premium money from customers. Yet, they never want to pay a loss. They are worse than...
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3 comments
Anonymous
#1659520

I agree. USAA has gone down hill.

Customer service does NOT service customers. Been with them for over 30 years.

Left and went to GEICO. Better for it and saving over $1,500 anyear on homeowners with better coverage

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Review
#1474439 Review #1474439 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
For U.S.A.A
Tags
  • warnings

USAA in Marysville, Washington - Raised cost after the fact

1.0
Details
USAA raised my premiums after closing my mortgage loan being full aware that the insurance cost was under written into the loan now im getting charged an additional charge after the first year has already been paid and recieved but I cant get a solid answer out of them. My advice is do not even use USAA for anything they are frauds.
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Review
#1469586 Review #1469586 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Pricing issue
1.0
Details
They have always been great until an actual claimed was filed on our homeowners policy. That’s why you have insurance for when you actually might need it . USAA is playing games with writing the claim check to include the previous mortgage company. They can see in the...
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Review
#1408124 Review #1408124 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Problem with delivery
Loss
$24000
Preferred solution
Issue check to homeowner’s association or to me
1.0
Details
Canceled home owners and auto. Told refunds would be sent within 2 to 3 business days. After several calls and several different stories, now told one month for home owners refund Yyyyyyyy, told they had no idea where auto refund was, told 6 months to get subscriber...
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Review
#1401663 Review #1401663 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

USAA in Tampa, Florida - Caters to a select group...

3.2
Details
Moved to a military retirement villiage in Florida a long term USAA nember. Handed my Home Owners Insurance to a broker for policy service. Multiple issues! Now I find out the General Officers were not passed off and retain their direct Home Owners policy service with USAA. Theres two standards!
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Review
#1302697 Review #1302697 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA in Tampa, Florida - Double Standard

Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
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Review
#1283454 Review #1283454 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service