Product: Usaa Deposit Clear all filters (19 of 19 reviews match)
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2.1
Details
I've been banking with USAA for many years now. Starting 5/17/2019, Friday, I tried to deposit a check using USAA's app Deposit@Mobile feature. The app refused to start; USAA had pushed an update to my phone (I have updates set to manual, so I don't know how they did...
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Review
#1537905 Review #1537905 is a subjective opinion of poster.
Product
Usaa Deposit

USAA - Not a good bank for veterans

1.4
Details
I made 2 moble deposits to my account. They gave me half of the first one and put all of the second on on hold. And i got to wait until next friday for my money. I called them and they told my that my deposits are on hold until next week, i told them that was unacceptable and as soon as i can i will take my money and close the account.
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#1380450 Review #1380450 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Order processing issue
1.0
Details
I never do this but my disappointment in USAA is extreme. I have been a member for 20 years. I was an employee for 6 years, and for the life of me I can't understand the way this bank has changed. Today I made a mobile deposit using a money order. Without prior warning...
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2 comments
Anonymous
#1374434

You actually have to hit accept twice before the deposit goes through. The first pop up confirms information and the second says if there is a hold, how much, and how long it'...

Review
#1045508 Review #1045508 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Problems with payment
3.8
Details
I loved this company up until today. I've been a member 2 years and any issues, problems, etc was always handled well until now. I finally start making money I should and deposit via mobile to see over 80% of the funds placed on hold for a week. That gets me mad. I...
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Review
#851586 Review #851586 is a subjective opinion of poster.
Product
Usaa Deposit
Pros
  • Can talk to live person
Cons
  • Bank does not track what app or website have applied
  • Lack of understanding
  • Inflexibility
Reason of review
Order processing issue
After waiting days for an unemployment check, and rushing to deposit it, I was given access to only part of it. only I did not know this until I went to get gas and the card was denied. Their response was that state checks bounce...then they switched to...well you put...
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5 comments
Anonymous
#1374436

First of all Oregon has no financial centers so you had to have deposited by mobile deposit. There are two confirmation screens before you actually deposit. The first one conf...

Review
#770431 Review #770431 is a subjective opinion of poster.
Product
Usaa Deposit
Cons
  • Refusal to lift hold on funds for emergency
Reason of review
Bad quality
Preferred solution
take the hold off of my funds

Usaa - Deposit Review from Buhl, Alabama

I noticed withdraws on my account 750.00 and 200.00 and 940.00 and I called to report it here it is a Sunday and I'm like wow u can't help me I'm a veteran I'm sorry sir we can't help u cause its a Sunday here I have 24. 35 for the entire month till they decide to figure out what happened I'm already looking for another bank that I can 110% trust and depend on in my time of need especially during the holidays and I can reach 24 hrs a day
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Review
#746375 Review #746375 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Problems with payment
1.0
Details
I promised USAA I would tell as many people as I can reach how they truly do not care about their members! Navy Federal or any other banking institution is bound to be better! Because in this area you have NO WAY of depositing cash into your account you have to send a...
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3 comments
Anonymous
#1067409

Sorry, this is the modern world, and cash deposited to an online bank OR credit union will be a problem. In fact, depositing cash to a bank branch ATM is also very risky. Fa...

Review
#738041 Review #738041 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Poor customer service
I took 6 months off to spend time with my 2yo. Haven't had a true vacation in26 years. I go to work and deposit my check and they freeze my account. I called my employers dispersing pay clerk. The money was pulled out by USAA. So no reason to hold MY pay check. I kept...
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3 comments
Anonymous
#1027915

I totally agree. USAA has really gone downhill over the last few years. It's a shell of it's former self with more and more hassles, more phone robots, more waiting on the l...

Review
#692174 Review #692174 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Poor customer service
Loss
$2600
2.0
Details
Had a few issues from a divorce and financial hardship last year, then come to find out that USAA is holding onto funds longer due to "past history and performance" of my account. Yes, I had a few NSF charges but when you deposit a Cashiers Check and verified the...
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Review
#681569 Review #681569 is a subjective opinion of poster.
Product
Usaa Deposit
Reason of review
Poor customer service
Loss
$900
Preferred solution
Deliver product or service ordered

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
charles in the executive decision team outright lied, they are untrustworthy do not care about there customers or if there is an emergency made a deposit from a bank check so puppy could have surgery held all of it but 500 I called and explained I got the loan for my...
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1 comment
Anonymous
#1023230

That is really sad. I'm sorry this happened to you. I would be very upset too .

Review
#647193 Review #647193 is a subjective opinion of poster.
Product
Usaa Deposit
Cons
  • Horrible customer service
Reason of review
Poor customer service