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USAA adjusters have determined total loss of the vehicle.

Claim awarded, only if I sign my Title of the Vehicle over to them, and have them pickup my vehicle, and then unknown date of when or if I will receive payment.

USAA has ignored by request to speak with a Manager, promised call back from Manager in 2 days, no call back. Promised a call back a 2nd time in 1 day, time will soon tell if lying is common practice among the representatives.

Solution exchange vehicle and Title for payment, who in their right mind would hand over ownership of their property without payment being received for said property.

Review about: Usaa Auto Claim.

Reason of review: Poor customer service.

Monetary Loss: $3200.

Preferred solution: Deliver product or service ordered.

I didn't like: Entire ongoing ordeal, Not honoring their coverage that i paid for.

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Anonymous
#1475374

Yes they offered me the same deal. NOPE I will give you title for payment simple transaction I would say.

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