Not resolved

A guy insured by USAA opened his car door into my moving car and did approx $3K damage to my new car. It was unintentional but he admitted it to police.

USAA will still not commit to covering the damage. They will not accept a photo unless their repair shop takes it, and still no commitment to pay for the fender and door (which will not open more than 12 inches now). The Police report did not satisfy them even though it states that the guy said he "did not see me" (his way of admitting that it happened but was unintentional). This is the worst experience with an insurance company that I have ever had.

Geico insures me but I don't think they should have to pay for damage done by someone insured by USAA. I have remained cordial and professional with USAA but my patience is running out.

Is it time to get an attorney? Enough of USAA!!!!!

Monetary Loss: $3000.

Company wrote 0 private or public responses to the review from Feb 20, 2013.
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Same thing happened to me a guy opened his car door and I was already passing him. He pretended to cell police and he actually was in a no parking , he gave this stupid excuse actually said the police take report over the phone..

I called when I got home doesn't matter if they admit it or not they are responsible.

His insurance company came out to survey my car the guy went back and said I said I admitted it's all my fault , like yeah! Ok I'm trying to get my car fixed why would I even say that, I don't need to lie if it was my fault, then I would admit it CTFU!!

Brooks, California, United States #1244682

You should go through Geico and let them deal with USAA. Since you aren't at fault they will make sure you are taken care of. I did it the wrong way myself once, which is how I learned.

Mansfield, Texas, United States #873440

You should file through Geico, they will fix your car and collect from other company. Either way it will show up as a claim because all companies share data.

Port Angeles, Washington, United States #711253

Yes, I'm with you!

They refuse to pay for 100% of damages caused by their client even with police reports. They will just use after market parts to fix your car and give you all the crappy explanation about their policy. It makes you like a bad guy trying to rob them. All I can say is that USAA auto claim people are CHEATERS and DISHONEST CHEAP!!

Yes, I'm being robbed too!


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