Product: Usaa Customer Care Clear all filters (116 of 116 reviews match)
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I have been a member of USAA since 1973. The last couple of years I have had more and more problems with them. Their ads on TV are misleading since they really do not care about the military families. I usually try to talk to a supervisor to correct a problem but all...
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2 comments
Anonymous
#1610935

Nonsense post: of course the company is different. Similarly, the USA is different than it was.

Try using a local insurance agent. You will not be missed.

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Review
#1417472 Review #1417472 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
I have always been very proud of being a USAA member (48 years now) but I am not proud any more as USAA has turned into another giant organization that does not really care about the individual member but about covering their butts with a never-ending interrogations...
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1 comment
Anonymous
#1608618

Canceling insurance can be a big deal based on state regulations. Depends on the state and the lien holder.

Review
#1416175 Review #1416175 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Past 48 years with usaa
Cons
  • Dismal expectations for the future with this company
Reason of review
Poor customer service
Tags
  • What Has Happened To Usaa
On November 20, 2018 I called and got a (literally stupid) agent by the name Jonathan. To do a simple task of change of address he could not do it. I had to say my address both street address, street name and zip code over four times and he still could not get it....
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Review
#1404669 Review #1404669 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA in Augusta, Georgia - Overcharged, dropped, and angry

1.3
Details
They dropped us after over 25 yrs because of our son’s stupidity (dui & totaled his car) after they raised our rate for a year to recoup $. What a bunch of jerks! This was the ONLY accident we’d ever had. They told us we’d have to find a new home insurance provider as well. They probably did us a favor. I bet they wouldn’t want to cover anything anyhow. Good riddance.
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Review
#1402562 Review #1402562 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.0
Details
To get the quotes I was required to "join" USAA.against my better judgement I gave them all of the personal information requested including my Social Security account number. I got the quotes and they were twice as much as I am currently paying State Farm for...
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1 comment
Anonymous
#1632090

Not sure what the last part has to do with anything but mr E9 ALL INSURANCE COMPANIES ASK THIS INFORMATION BEFORE THEY QUOTE YOU. To see your excact rate based on your credit and etc hence you’re social.

Stop complaining about a bank you’re biased against.

Of course you didn’t join yet no account was opened. They held your info for the quote.

Review
#1394891 Review #1394891 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Order processing issue
1.0
Details
How is it possible that USAA could take 32 days to carry out a client’s order to sell stock?I’m still waiting for my explanation from USAA’s CEO. Too chicken to answer me? He’ll have no choice but to answer to the Federal Trade Commission and the SEC.. I was also told...
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2 comments
Anonymous
#1599652

I was considering USAA. After reading their reviews, I'll stay with State Farm...

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Review
#1387076 Review #1387076 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
MY SON AND HIS FAMILY ARE STRANDED IN CANADA. THEY ARE TRAVELLING FROM FT. WAINWRIGHT, ALASKA TO THE SOUTH CAROLINA COAST. HE RECENTLY BECAME DISABLED AFTER 18 YEARS OF ARMY SERVICE. THEY WERE IN AN AUTOMOBILE ACCIDENT YESTERDAY. USAA WILL NOT ASSIST THEM IN ANY WAY....
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2 comments
Anonymous
#1620290

AAA will allow you to use Roadside immediately once you purchase. Don’t blame your bad experience and lack of planning on USAA. Save the sob story.

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Review
#1376280 Review #1376280 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA in Yucaipa, California - Worst customer service ever

They are so nasty I can’t believe this kinda of customer service I was on the phone for 1 hour with 3 different people that kept asking me the same thing over and over and still couldn’t help
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Review
#1365320 Review #1365320 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
2.9
Details
From March thru July 2018; I communicated with USAA Customer Service Associates on my auto policy, when able, regarding an auto incident, and as a 40 Plus year member; I was astonished of the lack of support, knowledge, but primarily the failure to follow up to what I...
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1 comment
Anonymous
#1552235

Strange, this has not been my experience. Not sure what is going on.

Review
#1343762 Review #1343762 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Products
Cons
  • Customer service practices
Reason of review
Poor customer service
Loss
$353
Preferred solution
Let the company propose a solution
Tags
  • Usaa Let Me Down
I received bills on my statement I filed the complaint about that with my debit card never received paperwork form USAA but yet they go for the people with big companies who knows if they're responsible for sponsorship from these companies but I never respond when I...
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Review
#1342621 Review #1342621 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment