Product: Usaa Customer Care Clear all filters (116 of 116 reviews match)
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USAA has to them most horrible customer service I have ever dealt with. They do not know what they are talking about. You send in documents, then told to e-mail documents needed just to find out that the e-mail was not supposed to be given out because that e-mail is no...
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3 comments
Anonymous
#1666580

USAA has hired top executives from Allstate, Nationwide and Liberty Mutual , companies that you wouldn’t let insure a roller skate. Same procedures and ideals have migrated over from these companies as ground breaking ideals.

USAA for some reason has over looked people within the company to carry on the USAA legacy. USAA Once a great company...

now we are another Allstate and Nationwide. Don’t think the premiums are worth it anymore.

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Review
#1497307 Review #1497307 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
3.8
Details
00, when I told them I already paid for an appraisal, they told me, the appraisal was never done! Long story short, I had to go back to the Usaa people for an explanation as to why know one informed me the appraisal was never completed, so my account could be credited!...
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Review
#1493061 Review #1493061 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Impolite
Reason of review
Poor customer service

USAA in Houston, Texas - Horrible Customer Service Options

USAA does NOT have a customer service inbox. They make you waste your valuable time waiting to speak with them on the phone for the most irrelevant transactions.
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Review
#1491313 Review #1491313 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Every time in the past year I have attempted to handle an issue with USAA, the call center either screws up the task at hand (ie mailing me a cashier's check with my name on it, instead of the company I spelled out to the agent over the phone)! I can not even get my...
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2 comments
Anonymous
#1661721

usaa has refused to give me my cash surrender value on the annuities i have with them.they suck as a responsible company

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Review
#1486242 Review #1486242 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - Harrisment

The loan department keeps calling my home to collect a 10.00 debt. That they caused. They admitted they failed to send me the bill but the young lady at usaa said i should have anticipated that and pay it anyway.
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Review
#1460945 Review #1460945 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA in Byron Center, Michigan - Service is not like it used to be

I have been a USAA member for over 40 years and it used to have the best customer service ever. The last few years, it has certainly gone down hill. Not so friendly staff for sure.
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Review
#1451393 Review #1451393 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.2
Details
After 34 years as a member of USAA, I am ready to close all of my auto insurance policies, credit card accounts, checking accounts, investment accounts, retirement accounts, and loan with USAA - Federal Savings Bank (FSB). The customer service provided by USAA...
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1 comment
Anonymous
#1626004

Strange, we have not found this to be true. Vague complaints are everywhere on this website. Former employee?

Review
#1443473 Review #1443473 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...
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2 comments
Anonymous
#1622605

Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.

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Review
#1438226 Review #1438226 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Treatment
  • Credit card or banking service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company. I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
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1 comment
Anonymous
#1714794

Did they ever call you? I'm experiencing the same thing simply trying to get them to verify an external account so I can make an ACH to it online.

Their automated process screwed it up, triggered NSF somehow, and started the process all over a second time. I've spoken to 5 different reps who couldn't hear me, put me on hold numerous times, transferred me around, and hung up on me.

I called back to be escalated to a super and it went to her VOICEMAIL! What the heck happened to this company?

Review
#1435118 Review #1435118 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Attempted to have my mutual fund account closed and the money wired to my checking account. Have now spoken to three customer service representatives who I was told by ones prior to them that they were the correct department to be transferred to. Jeff Stoddard, Mary...
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1 comment
Anonymous
#1620286

Your request cannot be done over the phone, so get the needed paperwork and put it in writing .

Review
#1434348 Review #1434348 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service