Product: Usaa Customer Care Clear all filters (113 of 113 reviews match)
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Every time in the past year I have attempted to handle an issue with USAA, the call center either screws up the task at hand (ie mailing me a cashier's check with my name on it, instead of the company I spelled out to the agent over the phone)! I can not even get my...
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2 comments
Anonymous
#1661721

usaa has refused to give me my cash surrender value on the annuities i have with them.they suck as a responsible company

Review
#1486242 Review #1486242 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - Harrisment

The loan department keeps calling my home to collect a 10.00 debt. That they caused. They admitted they failed to send me the bill but the young lady at usaa said i should have anticipated that and pay it anyway.
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Review
#1460945 Review #1460945 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - Service is not like it used to be

I have been a USAA member for over 40 years and it used to have the best customer service ever. The last few years, it has certainly gone down hill. Not so friendly staff for sure.
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Review
#1451393 Review #1451393 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.2
Details
After 34 years as a member of USAA, I am ready to close all of my auto insurance policies, credit card accounts, checking accounts, investment accounts, retirement accounts, and loan with USAA - Federal Savings Bank (FSB). The customer service provided by USAA...
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1 comment
Anonymous
#1626004

Strange, we have not found this to be true. Vague complaints are everywhere on this website. Former employee?

Review
#1443473 Review #1443473 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...
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2 comments
Anonymous
#1622605

Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.

Review
#1438226 Review #1438226 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Treatment
  • Credit card or banking service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company. I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
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1 comment
Anonymous
#1714794

Did they ever call you? I'm experiencing the same thing simply trying to get them to verify an external account so I can make an ACH to it online. Their automated process scre...

Review
#1435118 Review #1435118 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Attempted to have my mutual fund account closed and the money wired to my checking account. Have now spoken to three customer service representatives who I was told by ones prior to them that they were the correct department to be transferred to. Jeff Stoddard, Mary...
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1 comment
Anonymous
#1620286

Your request cannot be done over the phone, so get the needed paperwork and put it in writing .

Review
#1434348 Review #1434348 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
I have been a member of USAA since 1973. The last couple of years I have had more and more problems with them. Their ads on TV are misleading since they really do not care about the military families. I usually try to talk to a supervisor to correct a problem but all...
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2 comments
Anonymous
#1610935

Nonsense post: of course the company is different. Similarly, the USA is different than it was. Try using a local insurance agent. You will not be missed.

Review
#1417472 Review #1417472 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
I have always been very proud of being a USAA member (48 years now) but I am not proud any more as USAA has turned into another giant organization that does not really care about the individual member but about covering their butts with a never-ending interrogations...
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1 comment
Anonymous
#1608618

Canceling insurance can be a big deal based on state regulations. Depends on the state and the lien holder.

Review
#1416175 Review #1416175 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Past 48 years with usaa
Cons
  • Dismal expectations for the future with this company
Reason of review
Poor customer service
Tags
  • What Has Happened To Usaa
On November 20, 2018 I called and got a (literally stupid) agent by the name Jonathan. To do a simple task of change of address he could not do it. I had to say my address both street address, street name and zip code over four times and he still could not get it....
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Review
#1404669 Review #1404669 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service