Product: Usaa Customer Care Rating: 4 Stars Clear all filters (3 of 113 reviews match)
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Product:
Rating:
3.8
Details
00, when I told them I already paid for an appraisal, they told me, the appraisal was never done! Long story short, I had to go back to the Usaa people for an explanation as to why know one informed me the appraisal was never completed, so my account could be credited!...
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Review
#1493061 Review #1493061 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Impolite
Reason of review
Poor customer service
4.4
Details
My wife and I recently purchased a car on Friday 10 August. We, my wife actually phoned in on Thursday night so that we could get a loan and be able to drive our new car home the next day. My wife and I are not that computer savvy and the forms and the process was...
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Review
#1335301 Review #1335301 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Customer service
  • Low rates
  • Usaa banking
Cons
  • Never resolves issues
Reason of review
Good customer service
4.1
Details
THERE IS A LOT OF SOLDIERS JUST LIKE ME AND USAA IS LOCKING THEM OUT OF THEIR ACCOUNTS AND CANCELING THEIR POLICES TOO JUST BECAUSE THEY HAD PROBLEMS AND IT CAUSED THEM FINANCIAL PROBLEMS. USAA REPS. DIDN'T WANT TO HEAR ANYTHING ABOUT PTSD AND OTHER MENTAL PROBLEMS...
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1 comment
Anonymous
#1242987

They don't care about anything but money. Go get an attorney and go after them they buckle and a buckle fast. Worlds worst record keeping place ever. They suck

Review
#951501 Review #951501 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Insurance and finance
  • Insurance and the service they provided
Cons
  • Police of no second chance
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts