Product: Usaa Customer Care Rating: 3 Stars Clear all filters (7 of 113 reviews match)
Filter by rating
filters
Product:
Rating:
2.9
Details
From March thru July 2018; I communicated with USAA Customer Service Associates on my auto policy, when able, regarding an auto incident, and as a 40 Plus year member; I was astonished of the lack of support, knowledge, but primarily the failure to follow up to what I...
View full review
1 comment
Anonymous
#1552235

Strange, this has not been my experience. Not sure what is going on.

Review
#1343762 Review #1343762 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Products
Cons
  • Customer service practices
Reason of review
Poor customer service
Loss
$353
Preferred solution
Let the company propose a solution
Tags
  • Usaa Let Me Down
2.9
Details
I called about my statement, and adjusted my coverage and was informed it would lower my amount owed by $40.00 per year. Called today and was told it was only lowered by $20.00 per year. I have been with USAA for a number of years and I'm very disappointed in this. The...
View full review
Review
#1275251 Review #1275251 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
2.8
Details
i will work with them if they will just let me have my membership i am married again and have a son in college and my wife is a nurse and work 7 days a week for us just to get by. if anyone know if USAA does help us disabled VET with this please let me know . thank...
View full review
2 comments
aliens_amoung_us
#1237395

Is this something a lawyer can get involved with, to help you? Thank you for your service.

Review
#950144 Review #950144 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Would not take my restricton off and its been over 10 years
  • Customer service
Reason of review
restricted for life?

Usaa Customer Care Review

2.8
Details
Horrible customer service . Mortgage department is a joke.
View full review
Review
#870650 Review #870650 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

Usaa Customer Care Review

2.8
Details
Customer service sucks. It usually comes from a certain race with an attitude. Figure that out on your own. I'm considering changing all my ins and life insurance to another company.
View full review
Review
#869017 Review #869017 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

Usaa Customer Care Review from Williston, North Dakota

3.4
Details
I have been a loyal customer at USAA for the past two years. I have almost always used them for any insurance, loan, or anything else they provide. But for the past few months I have had NOTHING BUT PROBLEMS. All I'm trying to do is add my spouse to my account (who is also a veteran, but lost DD214 -.-) and it's like pulling teeth! We need this we need that. Oh! And we're going to "send" you letter, but it doesn't ever get to you so it's your fault and we're going to cancel your debit card WITHOUT telling you and THEN when you do send in your information we're going to say it's PAST THE DEADLINE even though we just told you about it A WEEK AGO. And we've had horrible customer service! She was very rude and ARGUED with us. And when we asked to speak to a supervisor, she flat out ignored it! If you would've asked me if I liked USAA in December I would've told you how great they are, but ever since I've tried to add my spouse they've given us nothing but trouble.
View full review
Review
#863259 Review #863259 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
3.1
Details
USAA never called me, they called the number the thief entered into the system, they canceled all of my automatic payments, and when I called I was treated like the criminal (I have been a member 30 years). First, I was told the phone number (been in the system...
View full review
Review
#841707 Review #841707 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts