Product: Usaa Customer Care Clear all filters (113 of 113 reviews match)
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1.7
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
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1 comment
Anonymous
#1717079

#whendidUSAAstartsucking?

Review
#1584025 Review #1584025 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Old usaa
  • Usaa back in the day
Cons
  • Inability to fix problem usaa created
  • Redirects your call
  • Terrible call center employees
Tags
  • Usaa Let Me Down
  • Usaa Has Changed
  • Fire Callcenter Staff
  • whathappenedtousaa
  • Usaa Robots

USAA - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
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Review
#1535329 Review #1535329 is a subjective opinion of poster.
Service
Usaa Customer Care

USAA - Getting Rid of an CEO

2.2
Details
"Sticks and stones etc...." All of the blog information we post here is very meaningful, but achieves zero. We need to start filing BB complaints, or if anyone can suggest a better avenue, please do. We're gettting nowhere at this time.
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Review
#1624372 Review #1624372 is a subjective opinion of poster.
Service
Usaa Customer Care
1.7
Details
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...
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2 comments
Anonymous
#1622605

Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.

Review
#1438226 Review #1438226 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Treatment
  • Credit card or banking service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
USAA Never cancelled renters policy when I moved and bought a place. They said would give money back after I prove I moved by submitting a contract for a storage company to prove I moved. I did so. Upper management refused to give the money. Multiple lower-level...
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Review
#1526409 Review #1526409 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Lack of honesty
  • Thier response and rude employess
  • Inability to fix problem usaa created
Reason of review
Poor customer service
Loss
$960
Preferred solution
Full refund
USAA has to them most horrible customer service I have ever dealt with. They do not know what they are talking about. You send in documents, then told to e-mail documents needed just to find out that the e-mail was not supposed to be given out because that e-mail is no...
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3 comments
Anonymous
#1666580

USAA has hired top executives from Allstate, Nationwide and Liberty Mutual , companies that you wouldn’t let insure a roller skate. Same procedures and ideals have migrated ov...

Review
#1497307 Review #1497307 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.2
Details
After 34 years as a member of USAA, I am ready to close all of my auto insurance policies, credit card accounts, checking accounts, investment accounts, retirement accounts, and loan with USAA - Federal Savings Bank (FSB). The customer service provided by USAA...
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1 comment
Anonymous
#1626004

Strange, we have not found this to be true. Vague complaints are everywhere on this website. Former employee?

Review
#1443473 Review #1443473 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.8
Details
00, when I told them I already paid for an appraisal, they told me, the appraisal was never done! Long story short, I had to go back to the Usaa people for an explanation as to why know one informed me the appraisal was never completed, so my account could be credited!...
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Review
#1493061 Review #1493061 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Impolite
Reason of review
Poor customer service
1.0
Details
Sure, ALL calls go to the same main number which starts the endless process. Do not use this company. I have been a client since 1967 and planning to drop them on six cars and four houses. If USAA reads this, please call me, Tom Barnett, member number 74-0047.
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1 comment
Anonymous
#1714794

Did they ever call you? I'm experiencing the same thing simply trying to get them to verify an external account so I can make an ACH to it online. Their automated process scre...

Review
#1435118 Review #1435118 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA - Sale of Investments

I waited on the phone for 25 minutes and then the person I spoke with couldn't help me. USAA did a big disservice to their investors by letting you assume their investment department. I am now in the process of closing all my accounts with you. This is in the amount of $500,000. and also all of my USAA accounts.
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Review
#1610679 Review #1610679 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service