Product: Usaa Customer Care Clear all filters (113 of 113 reviews match)
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USAA - Getting Rid of an CEO

2.2
Details
"Sticks and stones etc...." All of the blog information we post here is very meaningful, but achieves zero. We need to start filing BB complaints, or if anyone can suggest a better avenue, please do. We're gettting nowhere at this time.
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Review
#1624372 Review #1624372 is a subjective opinion of poster.
Service
Usaa Customer Care

USAA - Sale of Investments

I waited on the phone for 25 minutes and then the person I spoke with couldn't help me. USAA did a big disservice to their investors by letting you assume their investment department. I am now in the process of closing all my accounts with you. This is in the amount of $500,000. and also all of my USAA accounts.
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Review
#1610679 Review #1610679 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.7
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
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1 comment
Anonymous
#1717079

#whendidUSAAstartsucking?

Review
#1584025 Review #1584025 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Old usaa
  • Usaa back in the day
Cons
  • Pretends not to hear you
  • Inability to fix problem usaa created
  • Redirects your call
Tags
  • Usaa Let Me Down
  • Usaa Has Changed
  • Fire Callcenter Staff
  • whathappenedtousaa
  • Usaa Robots

USAA - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
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Review
#1535329 Review #1535329 is a subjective opinion of poster.
Service
Usaa Customer Care
1.4
Details
USAA Never cancelled renters policy when I moved and bought a place. They said would give money back after I prove I moved by submitting a contract for a storage company to prove I moved. I did so. Upper management refused to give the money. Multiple lower-level...
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Review
#1526409 Review #1526409 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Horrible experience
  • Awefull
  • Inability to fix problem usaa created
Reason of review
Poor customer service
Loss
$960
Preferred solution
Full refund

USAA - Worst Firm in the industry

1.8
Details
The "new" USAA has slick commercials and lavish perquisites for the execs at the expense of members. What was once a great mutual is now acting like a for profit. Wells Fargo are saints compared to these guys. After more than 25 years I have closed and/or transferred my banking, insurance, retirement and credit to alternate providers.
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Review
#1524834 Review #1524834 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Accountability
  • Have the worst customer service of any insurance company
  • Overall business

USAA - Customers really know MORTGAGEE CLAUSES???

I am soooooooo over this insurance company asking Mortgagee Clause info. from a purchaser who know absolutely NOTHING about this info. because the company is too LAZY and NO training in Customer Service skills (besides the rehearsed rhetoric to actually pick up the phone and call the lender; even after the purchaser has given contact info. for the lender. They would prefer the lender call THEN they state, "WE have to call the borrower.." INCONVENIENT FOR BOTH PARTIES. PLEASE Learn Customer Service for ALL as WE are all here for the good of our customers, RIGHT!!!
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Review
#1500447 Review #1500447 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
USAA has to them most horrible customer service I have ever dealt with. They do not know what they are talking about. You send in documents, then told to e-mail documents needed just to find out that the e-mail was not supposed to be given out because that e-mail is no...
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3 comments
Anonymous
#1666580

USAA has hired top executives from Allstate, Nationwide and Liberty Mutual , companies that you wouldn’t let insure a roller skate. Same procedures and ideals have migrated ov...

Review
#1497307 Review #1497307 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
3.8
Details
00, when I told them I already paid for an appraisal, they told me, the appraisal was never done! Long story short, I had to go back to the Usaa people for an explanation as to why know one informed me the appraisal was never completed, so my account could be credited!...
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Review
#1493061 Review #1493061 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Impolite
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA - Horrible Customer Service Options

USAA does NOT have a customer service inbox. They make you waste your valuable time waiting to speak with them on the phone for the most irrelevant transactions.
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Review
#1491313 Review #1491313 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service