Product: Usaa Customer Care Clear all filters (67 of 67 reviews match)
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I'm a Brain Injured Retired Veteran; the process thru which USAA Mortgage loan is set up is a Fricken Nightmare! Never would I recommend my Worst Enemy apply for a mortgage loan thru USAA. They're here to serve us? ***! I was told multiple different things regarding...
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1.0
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Usaa Customer Care
#1131981
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I need to draw out some funds from my IRA to pay for tuition for my son.Called representative 8/31 and was advised to submit a faced form detailing my instructions for tax withholding and the call early due to anticipated high volume day after Labor Day. Faxed form in...
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Anonymous
Beware of USAA Call Centers

The reason USAA has such horrible customer service is when anyone calls in they are not actually talking to USAA. They are routed to a third party call center called Teletech ...

Anonymous
Anonymous

Trying to do this process at the last minute is a very poor plan regardless of the organization. There is going to be a lot of paperwork for this taxable transaction.

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Usaa Customer Care
#1096657
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Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How about this, I stopped all funds going to USAA and opened an account at a local credit union...... Many problems solved by...
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2.4
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Usaa Customer Care
#1083978
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Usaa - They have no clue....

#1120752
No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY....
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Usaa - Poor service

#1100263
They decide to drop a coverage with out your approval
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Usaa Customer Care Review

#918500
1.0
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USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Usaa Customer Care Review

#906305
1.0
Details
Terrible I called because I needed help with my debit card and they were no help at they told me "call back later" .....I'm switching
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Customer service
USAA ran over me on interstate and totaled my car. drove to shop of their choosing for estimate. 6 days later, declared total loss and provided lowball value. Visible options not included in estimate, $700 60,000 mile tires had 800 miles on them, allowed $150. Engine...
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1.0
Product
Usaa Customer Care
I didn't like
  • Employees unwillingness to help
  • Entire ongoing ordeal
  • Unwillingness to fix problem usaa created
#1083556
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My daughter received a phone car from an USAA agent. This agent stated USAA was droping her insurance because she received a felony conviction many years ago. She was told that she did not meet the moral standards that USAA requires. USAA has a moral clause for their...
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Anonymous
Anonymous

Maybe the insurance underwriters believe that felons will be more likely to wreck their cars. Same thinking that people who have poor credit reports will be more likely to wr...

1.0
Product
Usaa Customer Care
#1055840
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I purchased a new vehicle ,changed my policy from one vehicle to another and changed my cell number.I assumed it would be a smooth process but i was wrong. I attempted to get information on my policy but only got shrude remarks and giggles in the background. I spoke to...
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Anonymous
Carmen sette 3333

Stuart Blain Parker CEO16 DE Zavala PLShavano TXHome address

Anonymous
Anonymous

Yet another bogus report. USAA has never done similar to me in over 30 years. Did you get fired there?

1.3
Product
Usaa Customer Care
#1049574
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Obtained user credit card for family member who lives in another state, USAA shipped the new card to my address and changed my address of record to the family members address. I called to correct the situation and was treated with courtesy but the woman helping me was...
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Usaa Customer Care
#1043734
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A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned, extremely unprofessional and unwilling to help. Do not...
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Anonymous
Anonymous

Another bogus report.

1.0
Product
Usaa Customer Care
#1035842
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USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3 decades....
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1.0
Product
Usaa Customer Care
I didn't like
  • Customer service i received
  • Almost every aspect of handling auto insurance claims
  • Senior and top management do not respond to complaints
#1025548
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As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88
musicman88

I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous
Anonymous

Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

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Usaa Customer Care
#1009464
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