Product: Usaa Customer Care Clear all filters (111 of 111 reviews match)
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1 comment
1.7
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
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Anonymous
#1717079

#whendidUSAAstartsucking?

Author
Service
Usaa Customer Care
Pros
  • Old usaa
  • Usaa back in the day
Cons
  • Redirects your call
  • Pretends not to hear you
  • Hangs up on you
Tags
  • Usaa Let Me Down
  • Usaa Has Changed
  • Fire Callcenter Staff
  • whathappenedtousaa
  • Usaa Robots
Review #1584025 is a subjective opinion of poster.
0 comments

USAA - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
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Author
Service
Usaa Customer Care
Review #1535329 is a subjective opinion of poster.
0 comments
1.4
Details
USAA Never cancelled renters policy when I moved and bought a place. They said would give money back after I prove I moved by submitting a contract for a storage company to prove I moved. I did so. Upper management refused to give the money. Multiple lower-level...
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Author
Service
Usaa Customer Care
Cons
  • Horrible experience
  • Lack of honesty
  • Thier response and rude employess
Reason of review
Poor customer service
Loss
$960
Preferred solution
Full refund
Review #1526409 is a subjective opinion of poster.
0 comments

USAA - Worst Firm in the industry

1.8
Details
The "new" USAA has slick commercials and lavish perquisites for the execs at the expense of members. What was once a great mutual is now acting like a for profit. Wells Fargo are saints compared to these guys. After more than 25 years I have closed and/or transferred my banking, insurance, retirement and credit to alternate providers.
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Author
Service
Usaa Customer Care
Cons
  • Accountability
  • Lied to me
  • Have the worst customer service of any insurance company
Review #1524834 is a subjective opinion of poster.
0 comments

USAA - Customers really know MORTGAGEE CLAUSES???

I am soooooooo over this insurance company asking Mortgagee Clause info. from a purchaser who know absolutely NOTHING about this info. because the company is too LAZY and NO training in Customer Service skills (besides the rehearsed rhetoric to actually pick up the phone and call the lender; even after the purchaser has given contact info. for the lender. They would prefer the lender call THEN they state, "WE have to call the borrower.." INCONVENIENT FOR BOTH PARTIES. PLEASE Learn Customer Service for ALL as WE are all here for the good of our customers, RIGHT!!!
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Author
Location
Philadelphia, Pennsylvania
Service
Usaa Customer Care
Reason of review
Poor customer service
Review #1500447 is a subjective opinion of poster.
3 comments
USAA has to them most horrible customer service I have ever dealt with. They do not know what they are talking about. You send in documents, then told to e-mail documents needed just to find out that the e-mail was not supposed to be given out because that e-mail is no...
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Anonymous
#1666580

USAA has hired top executives from Allstate, Nationwide and Liberty Mutual , companies that you wouldn’t let insure a roller skate. Same procedures and ideals have migrated ov...

Author
Service
Usaa Customer Care
Reason of review
Poor customer service
Review #1497307 is a subjective opinion of poster.
0 comments
3.8
Details
00, when I told them I already paid for an appraisal, they told me, the appraisal was never done! Long story short, I had to go back to the Usaa people for an explanation as to why know one informed me the appraisal was never completed, so my account could be credited!...
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Author
Service
Usaa Customer Care
Cons
  • Impolite
Reason of review
Poor customer service
Review #1493061 is a subjective opinion of poster.
0 comments

USAA - Horrible Customer Service Options

USAA does NOT have a customer service inbox. They make you waste your valuable time waiting to speak with them on the phone for the most irrelevant transactions.
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Author
Service
Usaa Customer Care
Reason of review
Poor customer service
Review #1491313 is a subjective opinion of poster.
2 comments
Every time in the past year I have attempted to handle an issue with USAA, the call center either screws up the task at hand (ie mailing me a cashier's check with my name on it, instead of the company I spelled out to the agent over the phone)! I can not even get my...
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Anonymous
#1661721

usaa has refused to give me my cash surrender value on the annuities i have with them.they suck as a responsible company

Author
Service
Usaa Customer Care
Reason of review
Poor customer service
Review #1486242 is a subjective opinion of poster.
0 comments

USAA - Harrisment

The loan department keeps calling my home to collect a 10.00 debt. That they caused. They admitted they failed to send me the bill but the young lady at usaa said i should have anticipated that and pay it anyway.
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Author
Service
Usaa Customer Care
Reason of review
Poor customer service
Review #1460945 is a subjective opinion of poster.