Product: Usaa Customer Care Clear all filters (0 of 80 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
It took four attempts to get a Letter of Instruction completed following the directions of the USAA Survivors Relations Team personnel each time to get my wife’s accounts transferred to me. They were incorrect about how to go about getting the transfer to take place...
Read more
Anonymous
MAH

I am truly sorry for your loss. Your letter has convinced me to get out now because I don't want my children to have to go through what you now are. This company has gone down...

Product
Usaa Customer Care
#1256642
Reply to reviews
USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25]...
Read more
Anonymous
Benita

USAA customer service sucks and no I am not a disgruntled employee but their insured lied and they took his word over mine and I had pictures showing the damage to my car they...

Anonymous
Anonymous

Wrong... They are top-rated by independent consumer rating agencies and insurance rating services. And with me, a long-term customer. Are you a disgruntled former employee?

1.0
Product
Usaa Customer Care
I liked
  • Customer service they used to have
I didn't like
  • Failure to listen to my issue
  • Lied to
  • Never resolves issues
#1256105
Reply to reviews
13 years of loyalty to have them make an error and instead of fixing it, they penalize me for it.
Read more
Anonymous
Ardith Lindquist

Exactly. Guilty until you prove innocence - and good luck with that. I have been trying off and on for over 5 years. Every single time, customer service gives me completely di...

1.0
Product
Usaa Customer Care
#1219880
Reply to reviews
Every time you get off the phone with USAA they tell you “Thank you for trusting USAA.” DON’T. I no longer have any trust in this bank. I have been getting the runaround every time I call in. Back in November my recently divorced ex husband received a payout for a...
Read more
Anonymous
Anonymous

The first answer that you received was the correct one. You can get off the phone and get to making progress.

1.0
Product
Usaa Customer Care
#1218027
Reply to reviews
Show

Usaa - Worst insurance company ever

Customer service representative are a joke!!! My insurance has increased over a certain amount of time with no life changes or accidents. They give you bogus excuses that makes no sense, they have lost a valuable customer and will continue until they treat their customers BETTER
1.0
Details
Billing Practices
Staff
Selma, Texas
Product
Usaa Customer Care
#1208787
Reply to reviews
USAA is the worst insurance co, you can get . my experience with them has been very frustrating . I warn you do not get this USAA insurance . i am in process of getting a lawyer and fight them all I can . My name is William Murray , email bmurray28540@yahoo.com. You...
Read more
Anonymous
Pancho Villa

You should definitely give out your email on random websites. You should also 'use the social media' to "facebooks" your grandkids.

Anonymous
JJ

If you are hiring a lawyer to sue over something you felt was mishandled, you are within your rights, but yu are silly if your are posting you information online for everyone ...

Product
Usaa Customer Care
#1186853
Reply to reviews
There are still a few employees at USAA like most of us remember, but they are apparently rare and restricted in their involvement - ability to help members. Almost all the people that I had to deal with on my truck accident problem were rude! It was such a radical...
Read more
Anonymous
Durpa

No what you want is your way and not customer service. As for what you think people owe, kinda selfish of you. No one owes you anything. Sorry but that self entitled attitude ...

Anonymous
Reviewer 1190423

I hear you brother - there is no more customer service anywhere and it is because most companies like USAA are hiring infants that have no concept of what they owe the rest of...

2.1
Product
Usaa Customer Care
I liked
  • When they honored military clients
I didn't like
  • Lack of compassion
  • Customer service is the worst
#1167875
Reply to reviews
Just like everyone else here, USAA refused to do business with me after my Chapter 7 discharge. I can certainly understand their position, if they were provide a reasonable amount of data to prove that consumers who filed bankruptcy were costing them more in the...
Read more
Product
Usaa Customer Care
#1147029
Reply to reviews
I am not or have not been in military, but have family members who were and a very good friend.Never have I seen such shitty treatment towards our veterans in my LIFE!!! They don't give a rats ***! Lying, stealing {{Redacted}} commies is what this company is! My...
Read more
Anonymous
Charlie

Lol. What are you on about, mate? Inchoherent and rambling.

Anonymous
Anonymous

Garbage belongs in trash can, not on here.

Product
Usaa Customer Care
#1143846
Reply to reviews
I'm a Brain Injured Retired Veteran; the process thru which USAA Mortgage loan is set up is a Fricken Nightmare! Never would I recommend my Worst Enemy apply for a mortgage loan thru USAA. They're here to serve us? ***! I was told multiple different things regarding...
Read more
1.0
Product
Usaa Customer Care
#1131981
Reply to reviews