Manufacturer: Usaa Category: Customer Care Clear all filters (61 of 61 reviews match)
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My daughter received a phone car from an USAA agent. This agent stated USAA was droping her insurance because she received a felony conviction many years ago. She was told that she did not meet the moral standards that USAA requires. USAA has a moral clause for their...
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Anonymous
Anonymous

Maybe the insurance underwriters believe that felons will be more likely to wreck their cars. Same thinking that people who have poor credit reports will be more likely to wr...

1.0
Product
Usaa Customer Care
#1055840
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I purchased a new vehicle ,changed my policy from one vehicle to another and changed my cell number.I assumed it would be a smooth process but i was wrong. I attempted to get information on my policy but only got shrude remarks and giggles in the background. I spoke to...
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Anonymous
Carmen sette 3333

Stuart Blain Parker CEO16 DE Zavala PLShavano TXHome address

Anonymous
Anonymous

Yet another bogus report. USAA has never done similar to me in over 30 years. Did you get fired there?

1.3
Product
Usaa Customer Care
#1049574
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Obtained user credit card for family member who lives in another state, USAA shipped the new card to my address and changed my address of record to the family members address. I called to correct the situation and was treated with courtesy but the woman helping me was...
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Product
Usaa Customer Care
#1043734
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Usaa Customer Care Review

#918500
1.0
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Usaa Customer Care Review

#906305
1.0
Terrible I called because I needed help with my debit card and they were no help at they told me "call back later" .....I'm switching
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Usaa Customer Care Review

#900772
1.0
Worst customer service ever, this guys are a joke.
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Usaa Customer Care Review

#870650
2.8
Horrible customer service . Mortgage department is a joke.
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A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned, extremely unprofessional and unwilling to help. Do not...
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Anonymous
Anonymous

Another bogus report.

1.0
Product
Usaa Customer Care
#1035842
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USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3 decades....
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1.0
Product
Usaa Customer Care
I didn't like
  • Customer service i received
  • Almost every aspect of handling auto insurance claims
  • No follow through
#1025548
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As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88
musicman88

I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous
Anonymous

Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

Product
Usaa Customer Care
#1009464
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Someone stole all my belongings I notified USAA , and they did absolutely nothing about it . The scammers got all of my information and made fake checks and they are saying it's me. Won't give me any of my money back from checking or savings. Remind you all I AM...
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Product
Usaa Customer Care
#1004812
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I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
Product
Usaa Customer Care
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
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I paid off my loan and got a letter from USAA with loan release documents and a number to call if I had questions. I called and after being transferred to 8 people and two servicers (DMI an Nationstar) no one can seem to find record of my loan. This is odd since they...
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1.4
Product
Usaa Customer Care
#988607
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Up until the past two years I had always received excellent service from USAA. I've had mortgages, credit cards, bank accounts and insurance with them. Slowly I am pulling out completely due to the horrible service I have been receiving. More often than not they make...
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Anonymous
Anonymous

I totally agree. I also have been a USAA member for 27 years. I think when they opened membership to all enlisted etc that's when things began to fall apart. Obviously when...

Anonymous
Amy G. Corning553

The most miscarriage Banking system on the face of the earth. Everyone should file a class action lawsuit against their crooked ways. Horrible, horrible Bank!

Product
Usaa Customer Care
#977486
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