Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept. I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke...
View full review
ID
#2207806 Review #2207806 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Respectful customer service
Cons
  • Now it sucks
  • Practices
Preferred solution
Full refund
1.0
Details
It is a shame how they treat people like I said I got rear ended (no fault at all), I had to talk to their representative ,(very rude man), He almost gave me a nervous break down besides being in pain and on strong pain medication I had to put up with this man that...
View full review
ID
#2162206 Review #2162206 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Service
Usaa Customer Care

USAA - Think twice before you deal with them. bad customer service

USAA took unauthorized money out of my bank account on 1/15/2020. As of today I still have not received the money back. This caused me overdraft fees because I had needed the funds. When complaining, I get handed from department to department and finally ended up with Executive Resolution Team who said I would get my funds back 3-5 business days. WOW, 2 weeks to get me money back since it was taken by USAA. And the back office will take a look if they will possible refund my overdraft fees. YOUR CUSTOMER SERVICE SUCKS BIG TIME..
View full review
ID
#1771374 Review #1771374 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Getting the run around and wasting my time
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund PLUS all the fees I incurred, Proof of fees were faxed to USAA

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My husband died in December. He Had A CD which was in his name only. He tried to get my name on it, but they said they could not do that. When he passed I ask them what I had to do to collect the money from the CD. They told me fax a copy of the will, his death...
View full review
4 comments
Raymond M
#1816178

Hate to say it but you don't have a chance in *** of getting that money without a lawyer. You may not even win with a lawyer and if the CD is less than a hundred grand and the courts find in your favor much of the proceeds from the CD will go to the lawyer.

Final note: USAA is an insurance company. They are NOT your friend despite all their *** They make their money by doing everything in their power to not give it away to customers

View more comments
ID
#1770582 Review #1770582 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Husband loved them
Cons
  • Are ripping me off
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I purchase 48 reels of cotton and a small roll of iron on backing. I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected...
View full review
1 comment
Anonymous
#1830047

Not sure how USAA has anything to do with this.

ID
#1769365 Review #1769365 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Pricing issue
Loss
$780
Preferred solution
Full refund

USAA - Tell you one thing and do another

3.4
Details
They tell you one thing and do another!!! They use to be amazing I dont know what happened the past couple months I say hire a new staff because your going to loose lots of business!
View full review
ID
#1754482 Review #1754482 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

USAA - Need an insurance policy

5.0
Details
I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
View full review
ID
#1691243 Review #1691243 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Reasonable car insurance
  • Professionalism of people on phone when call with problems
Reason of review
Good customer service

USAA - Unbelievable

1.0
Details
Tried to join. Widow of 2 veterans. Was told I had to join before they died. Too bad I didn't get a message outlining date of death. Guess once you die your service no longer counts.
View full review
ID
#1671635 Review #1671635 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Do not care about veterans
Reason of review
Not as described/ advertised
Loss
$1
Preferred solution
None

USAA - Bad service first time.

1.0
Details
Needed insurance coverage dated ..today could not would not comply. Spoke to CEO office that could not answer two simple questions!
View full review
ID
#1671007 Review #1671007 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA Reviews

  1. 442 reviews
  2. 172 reviews
  3. 76 reviews
  4. 28 reviews
  5. 18 reviews
USAA reviews

USAA - Getting Rid of an CEO

2.7
Details
"Sticks and stones etc...." All of the blog information we post here is very meaningful, but achieves zero. We need to start filing BB complaints, or if anyone can suggest a better avenue, please do. We're gettting nowhere at this time.
View full review
ID
#1624372 Review #1624372 is a subjective opinion of poster.
Location
Montgomery, Alabama
Service
Usaa Customer Care

USAA - Sale of Investments

I waited on the phone for 25 minutes and then the person I spoke with couldn't help me. USAA did a big disservice to their investors by letting you assume their investment department. I am now in the process of closing all my accounts with you. This is in the amount of $500,000. and also all of my USAA accounts.
View full review
ID
#1610679 Review #1610679 is a subjective opinion of poster.
Location
Newport Beach, California
Service
Usaa Customer Care
Reason of review
Poor customer service
1.8
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
View full review
1 comment
Anonymous
#1717079

#whendidUSAAstartsucking?

ID
#1584025 Review #1584025 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Usaa back in the day
  • Old usaa
Cons
  • Pretends not to hear you
  • Terrible call center employees
  • Hangs up on you
Hi, I have been a loyal USAA customer for 30 years. In the last few years, it has been dreadful - I am currently on hold for over 40 min. with a billing issue charging me twice this one month. Getting a notice that if I do pay the 2nd payment I could lose my insurance....
View full review
1 comment
Anonymous
#1724325

USAA does not process bank bill pay checks on time. After verifying with my bank that the monthly check was sent ON TIME and DELIVERED to USAA on time, but they DO NOT apply the payment until weeks later.

Then USAA sends a "nasty gram" telling you that your account is "past due" and your "insurance is subject to cancellation" if not paid. Really??!!

I have been with USAA since SROTC, over 35 years now, and this is lack of professionalism at USAA is unacceptable! I am saddened and totally disappointed in how this company has changed.

ID
#1581140 Review #1581140 is a subjective opinion of poster.
Location
Oregon City, Oregon
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
View full review
ID
#1535329 Review #1535329 is a subjective opinion of poster.
Location
Lemoore, California
Service
Usaa Customer Care

USAA Never cancelled renters policy, said would give money back and never did

1.5
Details
USAA Never cancelled renters policy when I moved and bought a place. They said would give money back after I prove I moved by submitting a contract for a storage company to prove I moved. I did so. Upper management refused to give the money. Multiple lower-level managers said they would take of it and were rejected by upper level management. Calls to the CEO brought me back to same team that rejected it. USAA ARE NOT HONEST PEOPLE. What company says it will refund money due to an error on their end, ask the customer to provide documentation, the customer provides the EXACT documentation, then they renege on said refund. Additionally, they are NO LONGER cheapest automobile insurance. They USED to be and now are way more expensive than any of the other companies you see on TV. Used to great, now is well-below average. Avoid at all costs. If you are a current member, leave and save money.
View full review
ID
#1526409 Review #1526409 is a subjective opinion of poster.
Location
North Miami Beach, Florida
Service
Usaa Customer Care
Cons
  • Lack of honesty
  • Awefull
  • Inability to fix problem usaa created
Reason of review
Poor customer service
Loss
$960
Preferred solution
Full refund