Manufacturer: Usaa Category: Customer Care Clear all filters (58 of 58 reviews match)
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A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned, extremely unprofessional and unwilling to help. Do not...
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Anonymous
Anonymous

Another bogus report.

USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3 decades....
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1.0
I didn't like
  • Customer service i received
  • Senior and top management do not respond to complaints
  • No follow through
#1025548
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As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88
musicman88

I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous
Anonymous

Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

#1009464
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Usaa Customer Care Review

#918500
1.0
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Usaa Customer Care Review

#906305
1.0
Terrible I called because I needed help with my debit card and they were no help at they told me "call back later" .....I'm switching
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Usaa Customer Care Review

#900772
1.0
Worst customer service ever, this guys are a joke.
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Usaa Customer Care Review

#870650
2.8
Horrible customer service . Mortgage department is a joke.
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Someone stole all my belongings I notified USAA , and they did absolutely nothing about it . The scammers got all of my information and made fake checks and they are saying it's me. Won't give me any of my money back from checking or savings. Remind you all I AM...
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#1004812
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I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
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I paid off my loan and got a letter from USAA with loan release documents and a number to call if I had questions. I called and after being transferred to 8 people and two servicers (DMI an Nationstar) no one can seem to find record of my loan. This is odd since they...
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1.4
#988607
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Up until the past two years I had always received excellent service from USAA. I've had mortgages, credit cards, bank accounts and insurance with them. Slowly I am pulling out completely due to the horrible service I have been receiving. More often than not they make...
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Anonymous
Anonymous

I totally agree. I also have been a USAA member for 27 years. I think when they opened membership to all enlisted etc that's when things began to fall apart. Obviously when...

Anonymous
Amy G. Corning553

The most miscarriage Banking system on the face of the earth. Everyone should file a class action lawsuit against their crooked ways. Horrible, horrible Bank!

#977486
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They said I would be able to access my bank account within days. Then I was told I wouldn't have access until just days before I ship out for Basic Combat Training (BCT) for the Army. I am beyond livid with the customer service. If you value customer service, don't bank with USAA...
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1.4
#974094
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Then I noticed that he wrote over $20,000 of fraudulent checks! As soon as I noticed this, I called USAA and reported it. Bottom line is that the fraud department came to the conclusion that I wrote these checks!! Then on top of them not wanting to do business with me...
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Anonymous
Anonymous

I am completely appalled that you would fall for this old-time scam. What were you thinking? Do not expect any bank to take that large loss without reacting negatively towar...

1.0
I didn't like
  • Customer service i received
#970460
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Had to deal with USAA because one of their members backed into my car. The USAA rep insisted I take my car for an estimate of damages to an auto body shop 45 mins away from my home that has no weekend hours. Then if the estimate was approved I could take the car back...
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1.0
I didn't like
  • Being treated like they are doing you a favor
#956214
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