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Usaa - Service is not like it used to be

I have been a USAA member for over 40 years and it used to have the best customer service ever. The last few years, it has certainly gone down hill. Not so friendly staff for sure.
Product
Usaa Customer Care
#1451393
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After 34 years as a member of USAA, I am ready to close all of my auto insurance policies, credit card accounts, checking accounts, investment accounts, retirement accounts, and loan with USAA - Federal Savings Bank (FSB). The customer service provided by USAA...
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Anonymous
Anonymous

Strange, we have not found this to be true. Vague complaints are everywhere on this website. Former employee?

1.2
Product
Usaa Customer Care
#1443473
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Attempted to have my mutual fund account closed and the money wired to my checking account. Have now spoken to three customer service representatives who I was told by ones prior to them that they were the correct department to be transferred to. Jeff Stoddard, Mary...
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Anonymous
Anonymous

Your request cannot be done over the phone, so get the needed paperwork and put it in writing .

Product
Usaa Customer Care
#1434348
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I have been a member of USAA since 1973. The last couple of years I have had more and more problems with them. Their ads on TV are misleading since they really do not care about the military families. I usually try to talk to a supervisor to correct a problem but all...
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Anonymous
Anonymous

Nonsense post: of course the company is different. Similarly, the USA is different than it was. Try using a local insurance agent. You will not be missed.

Anonymous
Floyd Howsden

I just found this site! Have been a member for 48 years. Like many of you it appears that USAA is not what it used to be. I recently rented a car directly on line through USAA...

Product
Usaa Customer Care
#1417472
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From March thru July 2018; I communicated with USAA Customer Service Associates on my auto policy, when able, regarding an auto incident, and as a 40 Plus year member; I was astonished of the lack of support, knowledge, but primarily the failure to follow up to what I...
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Anonymous
Anonymous

Strange, this has not been my experience. Not sure what is going on.

2.9
Product
Usaa Customer Care
I liked
  • Products
I didn't like
  • Customer service practices
#1343762
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They are applying payments and moving money around without the customers authorization. They are lying about when payments are received. When you call them out on their crap they lock you out of online information to try and manipulate the accounting nightmares they...
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DefensiveFlounder377
DefensiveFlounder377

Yet another "Anonymous" shill... I wonder how much USAA pays these people to simply condemn others. I wonder why anyone would wand to do business with an organization like tha...

Anonymous
Anonymous

Yet another bogus post, supposedly about this outstanding company. Nothing real here.

Product
Usaa Customer Care
#1319610
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It took four attempts to get a Letter of Instruction completed following the directions of the USAA Survivors Relations Team personnel each time to get my wife’s accounts transferred to me. They were incorrect about how to go about getting the transfer to take place...
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Anonymous
MAH

I am truly sorry for your loss. Your letter has convinced me to get out now because I don't want my children to have to go through what you now are. This company has gone down...

Product
Usaa Customer Care
#1256642
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USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25]...
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Anonymous
Benita

USAA customer service sucks and no I am not a disgruntled employee but their insured lied and they took his word over mine and I had pictures showing the damage to my car they...

Anonymous
Anonymous

Wrong... They are top-rated by independent consumer rating agencies and insurance rating services. And with me, a long-term customer. Are you a disgruntled former employee?

1.0
Product
Usaa Customer Care
I liked
  • Customer service they used to have
I didn't like
  • Lied to
  • Never resolves issues
  • No resolution to my problem with the company
#1256105
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13 years of loyalty to have them make an error and instead of fixing it, they penalize me for it.
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Anonymous
Ardith Lindquist

Exactly. Guilty until you prove innocence - and good luck with that. I have been trying off and on for over 5 years. Every single time, customer service gives me completely di...

1.0
Product
Usaa Customer Care
#1219880
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Every time you get off the phone with USAA they tell you “Thank you for trusting USAA.” DON’T. I no longer have any trust in this bank. I have been getting the runaround every time I call in. Back in November my recently divorced ex husband received a payout for a...
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Anonymous
Anonymous

The first answer that you received was the correct one. You can get off the phone and get to making progress.

1.0
Product
Usaa Customer Care
#1218027
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