Product: Usaa Customer Care Clear all filters (116 of 116 reviews match)
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USAA in Selma, Texas - Worst insurance company ever

1.0
Details
Customer service representative are a joke!!! My insurance has increased over a certain amount of time with no life changes or accidents. They give you bogus excuses that makes no sense, they have lost a valuable customer and will continue until they treat their customers BETTER
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Review
#1208787 Review #1208787 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment
USAA is the worst insurance co, you can get . my experience with them has been very frustrating . I warn you do not get this USAA insurance . i am in process of getting a lawyer and fight them all I can . My name is William Murray , email bmurray28540@yahoo.com. You...
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2 comments
Anonymous
#1435512

You should definitely give out your email on random websites. You should also 'use the social media' to "facebooks" your grandkids.

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Review
#1186853 Review #1186853 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
2.1
Details
There are still a few employees at USAA like most of us remember, but they are apparently rare and restricted in their involvement - ability to help members. Almost all the people that I had to deal with on my truck accident problem were rude! It was such a radical...
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4 comments
Anonymous
#1434241

No what you want is your way and not customer service. As for what you think people owe, kinda selfish of you.

No one owes you anything. Sorry but that self entitled attitude is something you wear very poorly. How about what YOU OWE? Per usual you a veteran expect that a job that you did volunteer for is going to get you some form of special treatment.

Be it people fawning over you all the way up to demanding you are given special discounts in retail stores above those that actually deserve it more then you. Where is the police/firefighter/EMT discount? Or the heart surgeon/brain surgeon discount? You must admit that those jobs have saved far more lives then you and continue to do so.

We do not see those people who work those jobs DEMANDING special treatment. Just saying YOU demand special treatment and point out what YOU think people owe. Yet YOU are the one who will be living off the backs of the same people you demand respect from as it’s the taxes they pay that is going to keep a roof over your head and food in your stomach. One *** of a double standard there buddy.

Make no mistake you get what you give.

If you want respect in any of its forms you have to give it as well. Not just rest on your past glories and deeds.

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Review
#1167875 Review #1167875 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • When they honored military clients
Cons
  • Customer service is the worst
  • Lack of compassion
Reason of review
Poor customer service
Loss
$10000
Preferred solution
I'm still waiting for an apology from USAA for the rude AAI customer service and the appraiser intentionally totalling my truck and lying about it having a bent frame in order to get it above the market value of 10-12 thousand dollars (not book value).
Tags
  • auto insurance
  • Screwed By Usaa
  • Do Not Bank With Usaa

USAA will never get my money, again!

Just like everyone else here, USAA refused to do business with me after my Chapter 7 discharge. I can certainly understand their position, if they were provide a reasonable amount of data to prove that consumers who filed bankruptcy were costing them more in the long-run than what they would bring in. However, I have seen no such data. My bankruptcy was eleven-years ago. My credit has been restored, and I am retiring after twenty-one-years of military service. The way in which I was treated, or spoken down to, while on the phone with them is absolutely uncalled for. They seem to have been trained to be extra snide and rude to those of us who have tried to go back to them in good faith. USAA, you may keep your holier-than-thou attitude, and I will do business with my local credit union, who keeps me happy, and who is conveniently located in my town. In other words, USAA, you may *** off!
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Review
#1147029 Review #1147029 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
I am not or have not been in military, but have family members who were and a very good friend.Never have I seen such shitty treatment towards our veterans in my LIFE!!! They don't give a rats ***! Lying, stealing {{Redacted}} commies is what this company is! My...
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2 comments
Anonymous
#1402924

Lol. What are you on about, mate? Inchoherent and rambling.

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Review
#1143846 Review #1143846 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - Home Loan Process, A NIGHTMARE

1.0
Details
I'm a Brain Injured Retired Veteran; the process thru which USAA Mortgage loan is set up is a Fricken Nightmare! Never would I recommend my Worst Enemy apply for a mortgage loan thru USAA. They're here to serve us? ***! I was told multiple different things regarding loan process by multiple people. I had to submit documentation over and over and over again, some of which I was told they never received. I was told from beginning, closing costs would be 1,600.00; then, 9,000.00; then, 6,000.00 dollars. This process was the Ultimate worst experience I've ever had with a lending institution; I've purchased 6 homes in my life. If you are considering a home loan with USAA, run to the nearest bank and apply for a loan there. Avoid USAA Mortgage loan at all costs. Paying a higher percentage rate would have been better than the *** I've been thru with these *** people. You have been Forewarned!
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Review
#1131981 Review #1131981 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Order processing issue
1.0
Details
Over the past two months, I have received several telephone calls for a USAA customer on my home telephone. I have had the number for the past 8-10 years and do not know the person they are calling for. About a month ago I called the number left on the voice message...
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1 comment
Anonymous
#1390256

Strange, usually collection agencies realize that they are wasting their time. Did you use the words: "wrong number"

Review
#1126944 Review #1126944 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • No resolution to my problem with the company
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA in Phoenix, Arizona - Terrible customer Service!

2.1
Details
Just applied for Medicare Supplemental ins. and got accepted. USAA sent letter informing me of my acceptance and indicated they were going to draft two premium payments from my checking in Jan. 2018.??? Tried calling this am and was on hold for 25 minutes, finally was told they were very busy during this time period. I asked if I could leave my number and have someone call me back. He said no, call back at 6:pm when it is not busy. Called at 6:pm , sorry this is outside of business hours , please call back at another time. This person who told me to call back was just trying to get me off the phone. So I went to usaa website and tried to send them an email concerning my double payments and there is no way to send them an email just the tele# that I called previously. I have a Checking, savings and investment account with them and I am getting ready to close all accounts and go back to a real bank. This is not the first time I have had problems with them - website sucks, many system problems, hard to get a hold of anybody without getting passed around to several depts. before you can get any help. Terrible Company!!!!
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Review
#1125890 Review #1125890 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

USAA - They have no clue....

No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY. IDIOTS. {{Redacted}}
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Review
#1120752 Review #1120752 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service

USAA - Poor service

They decide to drop a coverage with out your approval
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Review
#1100263 Review #1100263 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service