Product: Usaa Customer Care Clear all filters (113 of 113 reviews match)
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USAA - I didn’t like how they did about my car

Yes I did tell them about it but I didn’t like there answer
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Review
#1287537 Review #1287537 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
As an Auto Dealer representative I contacted USAA with my client at the desk. We added a vehicle and asked to send the ID card and Insurance binder to the dealership. In 45 minutes I received the ID card. I made 4 additional phone calls after the client left for the...
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Review
#1284721 Review #1284721 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
2.9
Details
I called about my statement, and adjusted my coverage and was informed it would lower my amount owed by $40.00 per year. Called today and was told it was only lowered by $20.00 per year. I have been with USAA for a number of years and I'm very disappointed in this. The...
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Review
#1275251 Review #1275251 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
It took four attempts to get a Letter of Instruction completed following the directions of the USAA Survivors Relations Team personnel each time to get my wife’s accounts transferred to me. They were incorrect about how to go about getting the transfer to take place...
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1 comment
Anonymous
#1496849

I am truly sorry for your loss. Your letter has convinced me to get out now because I don't want my children to have to go through what you now are. This company has gone down...

Review
#1256642 Review #1256642 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
1.0
Details
USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25]...
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3 comments
Anonymous
#1487124

USAA customer service sucks and no I am not a disgruntled employee but their insured lied and they took his word over mine and I had pictures showing the damage to my car they...

Review
#1256105 Review #1256105 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Customer service they used to have
Cons
  • No resolution to my problem with the company
  • Lied to
  • Never resolves issues
Reason of review
Poor customer service
Loss
$119
Preferred solution
Full refund
1.0
Details
13 years of loyalty to have them make an error and instead of fixing it, they penalize me for it.
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1 comment
Anonymous
#1478835

Exactly. Guilty until you prove innocence - and good luck with that. I have been trying off and on for over 5 years. Every single time, customer service gives me completely di...

Review
#1219880 Review #1219880 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment
1.0
Details
Every time you get off the phone with USAA they tell you “Thank you for trusting USAA.” DON’T. I no longer have any trust in this bank. I have been getting the runaround every time I call in. Back in November my recently divorced ex husband received a payout for a...
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1 comment
Anonymous
#1451679

The first answer that you received was the correct one. You can get off the phone and get to making progress.

Review
#1218027 Review #1218027 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment

USAA - Worst insurance company ever

1.0
Details
Customer service representative are a joke!!! My insurance has increased over a certain amount of time with no life changes or accidents. They give you bogus excuses that makes no sense, they have lost a valuable customer and will continue until they treat their customers BETTER
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Review
#1208787 Review #1208787 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Problems with payment
USAA is the worst insurance co, you can get . my experience with them has been very frustrating . I warn you do not get this USAA insurance . i am in process of getting a lawyer and fight them all I can . My name is William Murray , email bmurray28540@yahoo.com. You...
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2 comments
Anonymous
#1435512

You should definitely give out your email on random websites. You should also 'use the social media' to "facebooks" your grandkids.

Review
#1186853 Review #1186853 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
2.1
Details
There are still a few employees at USAA like most of us remember, but they are apparently rare and restricted in their involvement - ability to help members. Almost all the people that I had to deal with on my truck accident problem were rude! It was such a radical...
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4 comments
Anonymous
#1434241

No what you want is your way and not customer service. As for what you think people owe, kinda selfish of you. No one owes you anything. Sorry but that self entitled attitude ...

Review
#1167875 Review #1167875 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • When they honored military clients
Cons
  • Lack of compassion
  • Customer service is the worst
Reason of review
Poor customer service
Loss
$10000
Preferred solution
I'm still waiting for an apology from USAA for the rude AAI customer service and the appraiser intentionally totalling my truck and lying about it having a bent frame in order to get it above the market value of 10-12 thousand dollars (not book value).
Tags
  • auto insurance
  • Screwed By Usaa
  • Do Not Bank With Usaa