Product: Usaa Customer Care Clear all filters (116 of 116 reviews match)
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1.0
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DO NOT USE USAA i filed for insurance with usaa for my wife and they had called me on the quote i had then asked the guy if he was in the military and he stated that he would not join the military because he lived the thug life i had then told him i would not be...
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2 comments
Anonymous
#1150966

This is the dumbest mess I have ever read.

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Review
#833340 Review #833340 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Support isis
Reason of review
they support isis
Preferred solution
fire the 2 people i spoke with and hire military only

Usaa Customer Care Review

2.2
Details
Usaa has the WORST customer service department. They are rude, accusatory, under educated on insurance matters, and unable to assist with issues. Do not work with this company; I never will again.
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Review
#802369 Review #802369 is a subjective opinion of poster.
Service
Usaa Customer Care
Reason of review
Poor customer service
Double Whammy of EXTREME Dissatisfaction Normally you would only deal with USAA on one front, I have had the great pleasure, or displeasure of dealing with them on two fronts and they have both been miserable which leads me to believe there are major fundamental issues...
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Review
#611262 Review #611262 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
1.8
Details
usaa was told that we were changing credit unions and that we would be making manual payments until the change. They tried three times to draft from an account that is being closed even when I called when I saw the first attempt. The dmi customer service man was a...
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Review
#581612 Review #581612 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Fact that it was not corrected
  • Lied too
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund
Tags
  • Mortage Abuse
USAA has mislead it's members with a lot of hype and dishonesty. Taking advantage of the military by lying and cheating them for financial gain. After 13 years membership, I've decided to end my relationship with them. Without going into details, I have had to...
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Review
#559393 Review #559393 is a subjective opinion of poster.
Service
Usaa Customer Care
I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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6 comments
Anonymous
#935262

I left USAA as an employee because of the extreme PRESSURE to sell, sell, sell, because if you didn't sell something on every call, you sat at your mgr's desk every week to figure out how to bring up those avg's, because those that didn't got canned. When I started with USAA, it was because I was a mbr, and thought they had superior service, but the company focus changed to build the empire, build the bottom line, make it grow bigger, always bigger philosophy.

Nothing wrong with growth but how they did it became an issue, bring in untrained summer help, hire contractors, can anyone working p/t, kill the training program-have only modular training not classes. It use to be a place to get hired and leave with retirement, now reps burn out on avg in two yrs, because it is a highly STRESSFUL place to work. It use to be employee focused, that all changed too, and if you don't care for your employees, if you treat them horribly and make the environment equal to a sweatshop mentality, it transfers over to not caring for the mbrs.

So sad that a company that was built on service is now just $$$$ focused to the point where the mbrshp suffers. Greed over service.

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Review
#410971 Review #410971 is a subjective opinion of poster.
Service
Usaa Customer Care