Product: Usaa Customer Care Clear all filters (113 of 113 reviews match)
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1.8
Details
usaa was told that we were changing credit unions and that we would be making manual payments until the change. They tried three times to draft from an account that is being closed even when I called when I saw the first attempt. The dmi customer service man was a...
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Review
#581612 Review #581612 is a subjective opinion of poster.
Service
Usaa Customer Care
Cons
  • Fact that it was not corrected
  • Lied too
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund
Tags
  • Mortage Abuse
USAA has mislead it's members with a lot of hype and dishonesty. Taking advantage of the military by lying and cheating them for financial gain. After 13 years membership, I've decided to end my relationship with them. Without going into details, I have had to...
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Review
#559393 Review #559393 is a subjective opinion of poster.
Service
Usaa Customer Care
I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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6 comments
Anonymous
#935262

I left USAA as an employee because of the extreme PRESSURE to sell, sell, sell, because if you didn't sell something on every call, you sat at your mgr's desk every week to fi...

Review
#410971 Review #410971 is a subjective opinion of poster.
Service
Usaa Customer Care