Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it.
I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards I called USAA and notified them of the fraud. We set up new passwords and security measures and verified my personal information. New credit cards were mailed out.
After a week I had not received them, I called USAA.
THEY HAD MAILED THEM TO THE HACKER!!! The false address was still in their system.
Product or Service Mentioned: Usaa Credit Card.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of security.