Customer service
Product or Service Quality
1 comment

Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it.

I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards I called USAA and notified them of the fraud. We set up new passwords and security measures and verified my personal information. New credit cards were mailed out.

After a week I had not received them, I called USAA.

THEY HAD MAILED THEM TO THE HACKER!!! The false address was still in their system.

Product or Service Mentioned: Usaa Credit Card.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of security.

Company wrote 0 public responses to the review from Feb 04, 2017.
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If your SS number is out there, be sure to file credit freezes with all three credit bureaus.

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